As of March 01, 2025, the average annual salary for a Call Center Quality Assurance Auditor in Wilmington, DE is $55,400. Salary.com reports that pay typically ranges from $49,900 to $62,900, with most professionals earning between $44,893 and $69,728.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $62,900 | $5,242 | $1,210 | $30 |
| Average | $55,400 | $4,617 | $1,065 | $27 |
| 25th Percentile | $49,900 | $4,158 | $960 | $24 |
An entry-level Call Center Quality Assurance Auditor with under 1 year experience makes about $52,977. With less than 2 years of experience, a mid-level Call Center Quality Assurance Auditor makes around $53,139. After 2-4 years, the Call Center Quality Assurance Auditor pay rises to about $55,310. Those senior Call Center Quality Assurance Auditor with 5-8 years of experience earn roughly $58,405, and those Call Center Quality Assurance Auditor having 8 years or more experience are expected to earn about $58,626 on average.
| Levels | Salary |
|---|---|
| Entry Level Call Center Quality Assurance Auditor | $52,977 |
| Intermediate Level Call Center Quality Assurance Auditor | $53,139 |
| Senior Level Call Center Quality Assurance Auditor | $55,310 |
| Specialist Level Call Center Quality Assurance Auditor | $58,405 |
| Expert Level Call Center Quality Assurance Auditor | $58,626 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 0% |
| Top Level | 5% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
| Skill | Salary | Demand |
|---|---|---|
|
Insight
|
$62,048 |
12%
|
|
Analysis
|
$57,616 |
4%
|
|
Coaching
|
$56,508 |
2%
|
|
Quality Assurance
|
$55,954 |
1%
|
|
Call Center
|
$55,400 |
0%
|
|
Call Center
|
$55,400 |
0%
|
