The salary of a Chief Customer Service and Success Executive in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of January 01, 2025, the average annual salary for a Chief Customer Service and Success Executive in the United States is $241,480. According to Salary.com, salaries can range from a low of $181,396 to a high of $308,537, with most professionals earning between $210,030 and $276,580.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $276,580 | $23,048 | $5,319 | $133 |
| Average | $241,480 | $20,123 | $4,644 | $116 |
| 25th Percentile | $210,030 | $17,503 | $4,039 | $101 |
An entry-level Chief Customer Service and Success Executive with less than 1 year of experience earns about $220,511. With 1-2 years of experience, the average salary increases to $223,306. For 2-4 years of experience, the pay typically rises to $227,033. Senior-level professionals with 5-8 years of experience earn around $232,623, and those with over 8 years of experience can expect an average of $239,610.
| Levels | Salary |
|---|---|
| Entry Level Chief Customer Service and Success Executive | $220,511 |
| Intermediate Level Chief Customer Service and Success Executive | $223,306 |
| Senior Level Chief Customer Service and Success Executive | $227,033 |
| Specialist Level Chief Customer Service and Success Executive | $232,623 |
| Expert Level Chief Customer Service and Success Executive | $239,610 |
| Entry Level | 9% |
| Mid Level | 8% |
| Senior Level | 6% |
| Top Level | 4% |
| Experienced | 1% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of January 01, 2025, our research reveals a significant shift in Chief Customer Service and Success Executive compensation over the past six years. For example, the median salary increased from $193,568 in 2023 to approximately $194,593 in 2024. (For a detailed analysis of Chief Customer Service and Success Executive salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
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Here are companies hiring for Chief Customer Service and Success Executive and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $241,480 | 61.3% | ||
| Bonus | $61,820 | 15.7% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $14,851 | 3.8% | ||
| 401K/403B | $10,500 | 2.7% | ||
| Disability | $6,066 | 1.5% | ||
| Healthcare | $8,352 | 2.1% | ||
| Pension | $13,500 | 3.4% | ||
| Time Off | $37,329 | 9.5% | ||
| Total Compensation | $393,898 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.7% |
| High School | 12.2% |
| Associates | 5.9% |
| Bachelors | 51.4% |
| Masters | 29.2% |
| Doctorate | 0.7% |
What Am I Worth?
The average annual salary of Chief Customer Service and Success Executive is $241,480. In case you are finding an easy salary calculator, the average hourly pay of Chief Customer Service and Success Executive is $116; the average weekly pay of Chief Customer Service and Success Executive is $4,644; the average monthly pay of Chief Customer Service and Success Executive is $20,123.
A Chief Customer Service and Success Executive's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Chief Customer Service and Success Executive earns the most in San Jose, CA, where the annual salary of a Chief Customer Service and Success Executive is $303,060.
The highest pay for Chief Customer Service and Success Executive is $308,537.
The lowest pay for Chief Customer Service and Success Executive is $181,396.
The Chief Customer Service and Success Executive is responsible for the overall satisfaction of customers. Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Being a Chief Customer Service and Success Executive typically reports to top management. May require an advanced degree. The Chief Customer Service and Success Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Chief Customer Service and Success Executive typically requires 8+ years of managerial experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Excel: Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
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We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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