As of March 01, 2025, the average annual salary for a Customer Service and Support Representative II in Des Moines, IA is $44,400. Salary.com reports that pay typically ranges from $39,840 to $50,400, with most professionals earning between $35,688 and $55,863.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,400 | $4,200 | $969 | $24 |
| Average | $44,400 | $3,700 | $854 | $21 |
| 25th Percentile | $39,840 | $3,320 | $766 | $19 |
An entry-level Customer Service and Support Representative II with under 1 year experience makes about $42,366. With less than 2 years of experience, a mid-level Customer Service and Support Representative II makes around $42,500. After 2-4 years, the Customer Service and Support Representative II pay rises to about $43,844. Those senior Customer Service and Support Representative II with 5-8 years of experience earn roughly $46,055, and those Customer Service and Support Representative II having 8 years or more experience are expected to earn about $46,940 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service and Support Representative II | $42,366 |
| Intermediate Level Customer Service and Support Representative II | $42,500 |
| Senior Level Customer Service and Support Representative II | $43,844 |
| Specialist Level Customer Service and Support Representative II | $46,055 |
| Expert Level Customer Service and Support Representative II | $46,940 |
| Entry Level | 5% |
| Mid Level | 4% |
| Senior Level | 1% |
| Top Level | 4% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
| Skill | Salary | Demand |
|---|---|---|
|
Presentation
|
$51,948 |
17%
|
|
Building Relationships
|
$49,284 |
11%
|
|
Leadership
|
$48,396 |
9%
|
|
Organizational Skills
|
$47,508 |
7%
|
|
Customer Relationship
|
$47,508 |
7%
|
|
Problem Solving
|
$46,620 |
5%
|
