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As of August 01, 2026, the average salary for a Customer Support Services Manager in New York is $105,990 per year, which breaks down to an hourly rate of $51.
However, a Customer Support Services Manager's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Support Services Manager Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $118,870 | $9,906 | $2,286 | $57 |
| Average | $105,990 | $8,833 | $2,038 | $51 |
| 25th Percentile | $93,600 | $7,800 | $1,800 | $45 |
Pvilion - New York, NY
Vito C Quatela MD PLLC - Rochester, NY
KPH Healthcare Services - Syracuse, NY
Community Health Action of Staten - New York, NY
A Customer Support Services Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Support Services Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Customer Care Team Leader | 7+ years | $67,335 |
| Customer Care Supervisor | 7+ years | $80,329 |
| Customer Support Services Manager | 7+ years | $105,980 |
| Customer Care Senior Manager | 7+ years | $145,396 |
| Customer Care Director | 7+ years | $190,479 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Services Managers. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
Customer Support Services Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $118,650. While startup companies pay approximate $100,375.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $100,375 |
| Growth Stage | 51~500 | $106,158 |
| Established | 501~5000 | $114,577 |
| Enterprise | 5000+ | $118,650 |
For Customer Support Services Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Support Services Manager positions in Transportation or Telecom typically offer lower base pay, as these industries often view Customer Support Services Manager as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Aerospace & Defense | $127,188 | $61.0 | 20% |
Understanding how a Customer Support Services Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $118,870 | $9,906 | $2,286 | $57 |
| Average | $105,990 | $8,833 | $2,038 | $51 |
| 25th Percentile | $93,600 | $7,800 | $1,800 | $45 |
For a Customer Support Services Manager, the most direct path to higher earnings is advancing to the Customer Care Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $145,400 - a projected growth of 37% over your current level.
Ready to take the next step in your career? Browse thousands of current Customer Support Services Manager job openings on our job board. Use the search bar below to find your perfect match.
Northwell Health
Glen Cove, NY
Northwell Health | Glen Cove, NY
Northwell Health - - Responsibilities: Aids tasks related to patient scheduling, including confirming, coordinating, and providing technical support for pa... more
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Noble Health Services
Syracuse, NY
Noble Health Services | Syracuse, NY
Clerical And Administrative Support Specialist. Perform various clerical and administrative support duties throughout Specialty Pharmacy. Responsibilities.... more
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Loretto Management Corporation
Jamesville, NY
Loretto Management Corporation | Jamesville, NY
Job Title. Follows instructions and works as part of a team to support the daily operations of a Loretto site. Duties may include either housekeeping and/o... more
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Air Sea Packing Group
New York, NY
Air Sea Packing Group | New York, NY
Job Description. Job Description. AirSea Packing Group is seeking a client services admin w/ passion and ambition to grow. You will serve as an integral su... more
9 Days Ago
Northwell Health
Port Jefferson, NY
Northwell Health | Port Jefferson, NY
Northwell Health - 75 North Country Road [Medical Office Assistant] As a Clinical Support Services Assistant at Northwell Health, you'll: Assist in providi... more
9 Days Ago
Northwell Health
Manhasset, NY
Northwell Health | Manhasset, NY
Northwell Health - - Responsibilities: Helps in coordinating visits between patients and clinicians. Schedules procedures. delivers instructions. assists t... more
9 Days Ago
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