What are the main factors that influence a Customer Support Services Manager's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Support Services Manager?

The Aerospace & Defense industry offers the highest average compensation for Customer Support Services Manager roles, with salaries approximately 20% above the market median.

How does experience change A Customer Support Services Manager's salary?

A Customer Support Services Manager's salary grows with experience: a Customer Care Team Leader (7+ years)earns $70,128, a Customer Care Supervisor (7+ years)earns $83,661, a Customer Support Services Manager (7+ years)earns $110,377, a Customer Care Senior Manager (7+ years)earns $151,427, a Customer Care Director (7+ years)earns $198,380,

What are the highest paying states for a Customer Support Services Manager?

Customer Support Services Manager salary varies significantly by state. The top 3 highest paying states for Customer Support Services Manager roles are District of Columbia $110,380, California $109,960, Massachusetts $108,500. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Support Services Manager roles make?

Salaries for Customer Support Services Manager level roles vary by specialization: Customer Support Services Director: $179,180; Technical Customer Support Senior Manager: $146,097; Customer Support Services Senior Manager: $136,770; Field Customer Support Manager: $121,760; Technical Customer Support Manager: $111,697.

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Customer Support Services Manager Salary in District of Columbia

How much does a Customer Support Services Manager make in District of Columbia?

As of August 01, 2026, the average salary for a Customer Support Services Manager in District of Columbia is $110,380 per year, which breaks down to an hourly rate of $53.

However, a Customer Support Services Manager's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $136,018
Majority Range (25th-75th percentile): $97,480 to $123,800
Entry-Level (10th percentile): $85,735

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Customer Support Services Manager Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$123,800	$10,317	$2,381	$60
Average	$110,380	$9,198	$2,123	$53
25th Percentile	$97,480	$8,123	$1,875	$47

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Key Factors That Influence Customer Support Services Manager Salaries

A Customer Support Services Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Services Manager Salaries?

Experience is a primary driver of a Customer Support Services Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Customer Care Team Leader (7+ years): $70,128
Customer Care Supervisor (7+ years): $83,661
Customer Support Services Manager (7+ years): $110,377
Customer Care Senior Manager (7+ years): $151,427
Customer Care Director (7+ years): $198,380

Job Role	Years of Experience	Average Salary
Customer Care Team Leader	7+ years	$70,128
Customer Care Supervisor	7+ years	$83,661
Customer Support Services Manager	7+ years	$110,377
Customer Care Senior Manager	7+ years	$151,427
Customer Care Director	7+ years	$198,380

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What Am I Worth?

How Do Customer Support Services Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Services Managers. For example, consider the average annual salaries in these key locations:

District of Columbia: $110,380.
California: $109,960.
Massachusetts: $108,500.

District of Columbia $110,380 California $109,960 Massachusetts $108,500 Washington $108,100 New Jersey $108,060 Alaska $107,920 Connecticut $106,540 New York $105,990

Hawaii $104,200 Rhode Island $103,360 Maryland $102,800 Minnesota $102,020 Colorado $101,720 Illinois $101,620 Oregon $101,240 Delaware $100,960

New Hampshire $100,790 Virginia $100,390 Pennsylvania $99,250 Nevada $98,670 North Dakota $98,480 Michigan $98,180 Wisconsin $98,070 Vermont $97,850

Texas $97,240 Maine $97,200 Arizona $97,140 Ohio $97,070 Georgia $96,160 Indiana $95,700 Wyoming $95,610 Utah $95,470

Iowa $95,410 Kansas $94,930 Louisiana $94,790 North Carolina $94,740 Missouri $94,720 Florida $94,330 Montana $94,120 Nebraska $93,920

Kentucky $93,810 South Carolina $93,410 Tennessee $93,170 Idaho $93,070 New Mexico $92,340 Oklahoma $92,180 Alabama $91,590 South Dakota $90,600

Arkansas $90,060 West Virginia $89,780 Mississippi $88,910

Top Paying Cities for Customer Support Services Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Parcel Return Service: $109,780
Washington: $109,780
Naval Anacost Annex: $109,780

Parcel Return Service, DC $109,780 Washington, DC $109,780 Naval Anacost Annex, DC $109,780 Washington Navy Yard, DC $109,780

Customer Support Services Manager Salary by Company Size: Startups vs. Enterprise

Customer Support Services Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $123,564. While startup companies pay approximate $104,532.

Customer Support Services Manager Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$104,532
Growth Stage	51~500	$110,555
Established	501~5000	$119,323
Enterprise	5000+	$123,564

Customer Support Services Manager Salary by Industry: Top Paying Sectors

For Customer Support Services Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Support Services Manager positions in Transportation or Telecom typically offer lower base pay, as these industries often view Customer Support Services Manager as a support function rather than a direct revenue driver.

The top paying industry for a Customer Support Services Manager

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Aerospace & Defense	$132,456	$64.0	20%

Customer Support Services Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Services Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

$97,480

Average $110,380/year

$123,800

$8,123

Average $9,198/month

$10,317

$1,875

Average $2,123/week

$2,381

$47

Average $53/hour

$60

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$123,800	$10,317	$2,381	$60
Average	$110,380	$9,198	$2,123	$53
25th Percentile	$97,480	$8,123	$1,875	$47

Customer Support Services Manager Salary Growth & Career Path

Customer Support Services Manager

Customer Care Senior Manager

Customer Care Executive

For a Customer Support Services Manager, the most direct path to higher earnings is advancing to the Customer Care Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $151,500 - a projected growth of 37% over your current level.

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