As of February 01, 2025, the average annual salary for a Head of Technical Customer Support in Huntsville, AL is $229,100. Salary.com reports that pay typically ranges from $193,600 to $272,900, with most professionals earning between $161,279 and $312,778.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $272,900 | $22,742 | $5,248 | $131 |
| Average | $229,100 | $19,092 | $4,406 | $110 |
| 25th Percentile | $193,600 | $16,133 | $3,723 | $93 |
An entry-level Head of Technical Customer Support with under 1 year experience makes about $205,229. With less than 2 years of experience, a mid-level Head of Technical Customer Support makes around $208,372. After 2-4 years, the Head of Technical Customer Support pay rises to about $210,991. Those senior Head of Technical Customer Support with 5-8 years of experience earn roughly $215,182, and those Head of Technical Customer Support having 8 years or more experience are expected to earn about $220,421 on average.
| Levels | Salary |
|---|---|
| Entry Level Head of Technical Customer Support | $205,229 |
| Intermediate Level Head of Technical Customer Support | $208,372 |
| Senior Level Head of Technical Customer Support | $210,991 |
| Specialist Level Head of Technical Customer Support | $215,182 |
| Expert Level Head of Technical Customer Support | $220,421 |
| Entry Level | 10% |
| Mid Level | 9% |
| Senior Level | 8% |
| Top Level | 6% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
Business Model: The term business model refers to a company's plan for making a profit. It identifies the products or services the business plans to sell, its identified target market, and any anticipated expenses.
| Skill | Salary | Demand |
|---|---|---|
|
Customer Support Function
|
$313,867 |
37%
|
|
Communicates Effectively
|
$293,248 |
28%
|
|
Business Model
|
$288,666 |
26%
|
|
Quality Assurance
|
$281,793 |
23%
|
|
Customer Success
|
$279,502 |
22%
|
|
Operations Support
|
$274,920 |
20%
|
