As of February 01, 2025, the average annual salary for a Senior Call Center Inside Sales Representative in Rochester, NY is $51,690. According to Salary.com, salaries can range from a low of $39,081 to a high of $67,929, with most professionals earning between $45,090 and $60,190.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $60,190 | $5,016 | $1,158 | $29 |
| Average | $51,690 | $4,308 | $994 | $25 |
| 25th Percentile | $45,090 | $3,758 | $867 | $22 |
An entry-level Senior Call Center Inside Sales Representative with under 1 year experience makes about $47,419. With less than 2 years of experience, a mid-level Senior Call Center Inside Sales Representative makes around $47,714. After 2-4 years, the Senior Call Center Inside Sales Representative pay rises to about $48,698. Those senior Senior Call Center Inside Sales Representative with 5-8 years of experience earn roughly $53,655, and those Senior Call Center Inside Sales Representative having 8 years or more experience are expected to earn about $56,276 on average.
| Levels | Salary |
|---|---|
| Entry Level Senior Call Center Inside Sales Representative | $47,419 |
| Intermediate Level Senior Call Center Inside Sales Representative | $47,714 |
| Senior Level Senior Call Center Inside Sales Representative | $48,698 |
| Specialist Level Senior Call Center Inside Sales Representative | $53,655 |
| Expert Level Senior Call Center Inside Sales Representative | $56,276 |
| Entry Level | 8% |
| Mid Level | 8% |
| Senior Level | 6% |
| Top Level | 4% |
| Experienced | 9% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
| Skill | Salary | Demand |
|---|---|---|
|
Coaching
|
$72,883 |
41%
|
|
Motivating
|
$71,332 |
38%
|
|
Talent Acquisition
|
$65,129 |
26%
|
|
Technical Support
|
$62,545 |
21%
|
|
Commitment
|
$61,511 |
19%
|
|
Initiative
|
$60,994 |
18%
|
