How much does a Technical Customer Support Representative - Tier 2 make in the United States? The average Technical Customer Support Representative - Tier 2 salary in the United States is $47,900 as of March 26, 2024, but the range typically falls between $42,600 and $54,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Representative - Tier 2 Salary | $37,775 | US | March 26, 2024 |
25th Percentile Technical Customer Support Representative - Tier 2 Salary | $42,600 | US | March 26, 2024 |
50th Percentile Technical Customer Support Representative - Tier 2 Salary | $47,900 | US | March 26, 2024 |
75th Percentile Technical Customer Support Representative - Tier 2 Salary | $54,200 | US | March 26, 2024 |
90th Percentile Technical Customer Support Representative - Tier 2 Salary | $59,936 | US | March 26, 2024 |
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The Technical Customer Support Representative - Tier 2 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 2 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. In addition, Technical Customer Support Representative - Tier 2 possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 2 works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Technical Customer Support Representative - Tier 2 typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
0 - 1 years experience
High School Diploma or Technical Certificate
1 - 3 years experience
High School Diploma or Technical Certificate
3 - 5 years experience
High School Diploma or Technical Certificate
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
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