Traffic Workforce Analyst I Salary in the United States

The Traffic Workforce Analyst I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Traffic Workforce Analyst I collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Traffic Workforce Analyst I utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Traffic Workforce Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Traffic Workforce Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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