Contact Center Director Salary in the United States

How much does a Contact Center Director make hourly in the United States? The average hourly wage for a Contact Center Director in the United States is $69 as of September 26, 2019, but the range typically falls between $59 and $82. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Contact Center Director: Workforce Management Software, Service Request Management Process, Call Center Operations, Customer Support Architecture ...More

Salary estimation for Contact Center Director at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN INC, KOSMOS ENERGY LTD

Job Description

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2019 Salary.com)

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Salary range for a Contact Center Director
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Understand the total hourly compensation opportunity for a Contact Center Director, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
59
82
69

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
68
101
81
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Director in the United States. The average hourly rate for Contact Center Director ranges from $59 to $82 with the average hourly pay of $69. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $68 to $101 with the average total hourly cash compensation of $81.
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59
82

 

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Career Path for Contact Center Director

Contact Center Director
Top Contact Center Executive
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Dean Tinsley , Senior Vice President, Operations
BONANZA CREEK ENERGY INC
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
Fiscal Year Ended in 2018
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Contact Center Director Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%