How much does a Contact Center Director make hourly in the United States? The average hourly wage for a Contact Center Director in the United States is $73 as of April 26, 2022, but the range typically falls between $63 and $88. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2022 Salary.com)... View full job description
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
CIVITAS RESOURCES INC
Fiscal Year Ended in 2020
What does a Contact Center Director do?
Contact Center Director in Columbus, OH
Are you using metrics to measure and track the success of your call center and customer service staff? If so, what key performance indicators (KPIs) and other metrics are you using? When you attend this roundtable session, you and your peers will discuss what KPIs have been most successful, new and trending metrics, and other ways to track the success of your staff.
December 22, 2019
Contact Center Director in Muskegon, MI
Nothing slows down the efficiency of a call center more than poor call traffic distribution.
December 13, 2019
Contact Center Director in Bergenfield, NJ
Call centers operate over the phone, their main channel of communication.
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Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Director in the United States. The average hourly rate for Contact Center Director ranges from $63 to $88 with the average hourly pay of $73. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $72 to $108 with the average total hourly cash compensation of $87.