How much does a Contact Center Director make hourly in the United States? The average hourly wage for a Contact Center Director in the United States is $70 as of October 28, 2020, but the range typically falls between $61 and $84. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $61 10% $52 90% $97 75% $84 $70 50%(Median)
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Job Description for Contact Center Director

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Director

Career Path for Contact Center Director

Those that have already made the climb...
Eric J. Haas, Former Senior Vice President, Production and Development
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Director, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
61
84
70

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
69
104
84
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Director in the United States. The average hourly rate for Contact Center Director ranges from $61 to $84 with the average hourly pay of $70. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $69 to $104 with the average total hourly cash compensation of $84.
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For a real-time salary target, tell us more about your role in the four categories below.

61
84

 

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Skills associated with Contact Center Director: Customer Support Policies, Standards and Procedures, Workforce Management Software, Call Center Management, Call Center Operations ...More

Salary estimation for Contact Center Director at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN INC, Kosmos Energy Ltd.