Hourly Wage for Contact Center Director Salary in the United States

Hourly Wage for Contact Center Director Salary

How much does a Contact Center Director make hourly in the United States? The average hourly wage for a Contact Center Director in the United States is $73 as of April 26, 2022, but the range typically falls between $63 and $88. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Recently searched related titles: Quantitative Analysis Director, Director Of Medical Affairs

Jobs with a similar salary range to Contact Center Director : Principal Product Designer

7 Tips for Managing the Job Description Process
Salary Salary + Bonus Benefits How To Become
Based on HR-reported data: a national average with a geographic differential
View as graph View as table
25% $63 10% $54 90% $101 75% $88 $73 50%(Median)

Employers: Find Surveys For This Job

Employers: Price Your Company Jobs

Employees: View your Salary

Change Search Criteria
Check out Contact Center Director jobs in Virginia

Director, Program Monitoring and Evaluation

National Center for Missing & Exploited Children - Alexandria, VA

Apply Now
Apply Now
Apply Now

Outdoor Learning Center Director

Endless Horizons - Harrisonburg, VA

Apply Now
Search More Contact Center Director Jobs in Virginia
For Employers
Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.
Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.
For Employees
Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.
Search Job Openings

Search thousands of open positions to find your next opportunity.
See it in Action

Job Description for Contact Center Director

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2022 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Director.

Search Job Openings

Job Openings for Contact Center Director

Career Path for Contact Center Director

Contact Center Director
Top Contact Center Executive
Those that have already made the climb...
Dean Tinsley, Senior Vice President, Operations
CIVITAS RESOURCES INC
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
Fiscal Year Ended in 2020
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Contact Center Director Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Director, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
63
88
73

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
72
108
87
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Director in the United States. The average hourly rate for Contact Center Director ranges from $63 to $88 with the average hourly pay of $73. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $72 to $108 with the average total hourly cash compensation of $87.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

63
88

 

Step 3 of 3

How much should you be paid?

Generate Your Salary Report

View the Cost of Living in Major Cities

Skills associated with Contact Center Director: Service Request Management Process, Customer Support Architecture, Workforce Management Software, Phone Support ...More

Salary estimation for Contact Center Director at companies like : CIVITAS RESOURCES INC, KINDER MORGAN INC, KOSMOS ENERGY LTD