How much does a Contact Center Director make hourly in the United States? The average hourly wage for a Contact Center Director in the United States is $73 as of April 26, 2022, but the range typically falls between $63 and $88. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2022 Salary.com)... View full job description
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Representative IV - Inbound | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Scheduler | Experience 1 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Inbound Contact Center Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Inbound Contact Center Supervisor I | Experience 2 + | EducationBachelors | Salary Compared to This Job |
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Skills associated with Contact Center Director: Service Request Management Process, Customer Support Architecture, Workforce Management Software, Phone Support ...More
Salary estimation for Contact Center Director at companies like : CIVITAS RESOURCES INC, KINDER MORGAN INC, KOSMOS ENERGY LTD