Contact Center Quality Assurance Auditor Salary in Boston, Massachusetts
Contact Center Quality Assurance Auditor Salary in Boston, MA
How much does a Contact Center Quality Assurance Auditor make in Boston, MA? The average Contact Center Quality Assurance Auditor salary in Boston, MA is $58,149 as of April 24, 2024, but the range typically falls between $52,379 and $66,015. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Quality Assurance Auditor Salary | $47,126 | Boston,MA | April 24, 2024 |
| 25th Percentile Contact Center Quality Assurance Auditor Salary | $52,379 | Boston,MA | April 24, 2024 |
| 50th Percentile Contact Center Quality Assurance Auditor Salary | $58,149 | Boston,MA | April 24, 2024 |
| 75th Percentile Contact Center Quality Assurance Auditor Salary | $66,015 | Boston,MA | April 24, 2024 |
| 90th Percentile Contact Center Quality Assurance Auditor Salary | $73,176 | Boston,MA | April 24, 2024 |
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What skills does a Contact Center Quality Assurance Auditor need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
Job Description for Contact Center Quality Assurance Auditor
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Career Path for Contact Center Quality Assurance Auditor
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Quality Assurance Auditor, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.
What does a Contact Center Quality Assurance Auditor do?
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Contact Center Quality Assurance Auditor Pay Difference by Location
Contact Center Quality Assurance Auditor salary varies from city to city. Compared with national average salary of Contact Center Quality Assurance Auditor, the highest Contact Center Quality Assurance Auditor salary is in San Francisco, CA, where the Contact Center Quality Assurance Auditor salary is 25.0% above. The lowest Contact Center Quality Assurance Auditor salary is in Miami, FL, where the Contact Center Quality Assurance Auditor salary is 3.5% lower than national average salary.
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About Boston, Massachusetts
Similar Jobs to Contact Center Quality Assurance Auditor
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
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| Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Quality Manager | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Level of Education for Contact Center Quality Assurance Auditor
Jobs with different levels of education may pay very differently. Check the Contact Center Quality Assurance Auditor salary of your education level.
- Contact Center Quality Assurance Auditor Salaries with No Diploma
- Contact Center Quality Assurance Auditor Salaries with a High School Diploma or Technical Certificate
- Contact Center Quality Assurance Auditor Salaries with an Associate's Degree
- Contact Center Quality Assurance Auditor Salaries with a Bachelor's Degree
- Contact Center Quality Assurance Auditor Salaries with a Master's Degree or MBA
- Contact Center Quality Assurance Auditor Salaries with a JD, MD, PhD or Equivalent
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About Boston, Massachusetts Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More
Boston, Massachusetts area prices were up 2.5% from a year ago View the Cost of Living in Boston, Massachusetts
Contact Center Quality Assurance Auditor Salary in popular cities: Worcester, Springfield, Lowell
Skills associated with Contact Center Quality Assurance Auditor: Training Needs Analysis, Performance Metrics, Real Time Call Monitoring, Customer Service Monitoring Software ...More
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Salary estimation for Contact Center Quality Assurance Auditor at companies like : Maryland Prob/Pretrial, DMstryker finance, a division of stryker sales Corp, Lleco Petroleum Products Inc