How much does a Contact Center Quality Manager make hourly in the United States? The average hourly wage for a Contact Center Quality Manager in the United States is $37 as of February 26, 2021, but the range typically falls between $30 and $44. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $30 10% $24 90% $50 75% $44 $37 50%(Median)
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Check out Contact Center Quality Manager jobs in Virginia

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Luttrell Staffing Group - Abingdon, VA

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Evolent Health - Arlington, VA

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Job Description for Contact Center Quality Manager

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2021 Salary.com)... View full job description

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Job Openings for Contact Center Quality Manager
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Eric J. Haas, Former Senior Vice President, Production and Development
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Quality Manager, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
30
44
37

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
32
49
40
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Quality Manager in the United States. The average hourly rate for Contact Center Quality Manager ranges from $30 to $44 with the average hourly pay of $37. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $32 to $49 with the average total hourly cash compensation of $40.
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30
44

 

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Skills associated with Contact Center Quality Manager: Training Needs Analysis, Real Time Call Monitoring, Customer Service Metrics, Statistical Reporting ...More

Salary estimation for Contact Center Quality Manager at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN, INC., Kosmos Energy Ltd.