How much does a Contact Center Quality Manager make hourly in the United States? The average hourly wage for a Contact Center Quality Manager in the United States is $38 as of May 27, 2022, but the range typically falls between $31 and $45. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Quality Manager
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022 Salary.com)... View full job description
Contact Center Quality Manager in New Brunswick, NJ
After all, quality customer care is the heart of your call center.
December 19, 2019
Contact Center Quality Manager in Canton, OH
Work with the management team to identify problems and provide input regarding quality program design, performance trends, innovations, or necessary changes to improve quality or service levels and streamline processes/procedures.
February 14, 2020
Contact Center Quality Manager in Phoenix, AZ
In this role the Quality Manager will be responsible for setting and communicating clear goals while driving for results and inspiring a high-performing workforce.
Browse Related Job Categories With Contact Center Quality Manager
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Understand the total hourly compensation opportunity for a Contact Center Quality Manager, hourly wage plus other pay elements
Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Quality Manager in the United States. The average hourly rate for Contact Center Quality Manager ranges from $31 to $45 with the average hourly pay of $38. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $33 to $50 with the average total hourly cash compensation of $41.