How much does a Contact Center Quality Manager make hourly in the United States? The average hourly wage for a Contact Center Quality Manager in the United States is $37 as of February 26, 2021, but the range typically falls between $30 and $44. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2021 Salary.com)... View full job description
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 2 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler | Experience 1 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
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Skills associated with Contact Center Quality Manager: Training Needs Analysis, Real Time Call Monitoring, Customer Service Metrics, Statistical Reporting ...More
Salary estimation for Contact Center Quality Manager at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN, INC., Kosmos Energy Ltd.