As of March 01, 2025, the average hourly pay of Contact Center Quality Manager in the United States is $41. While Salary.com is seeing that Contact Center Quality Manager salary in the US can go up to $56 or down to $27, but most earn between $34 and $49. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $102,044 | $8,504 | $1,962 | $49 |
| Average | $85,143 | $7,095 | $1,637 | $41 |
| 25th Percentile | $69,740 | $5,812 | $1,341 | $34 |
As of March 01, 2025, Salary.com is seeing that an entry-level Contact Center Quality Manager with under 1 year experience makes about $78,509. With less than 2 years of experience, a mid-level Contact Center Quality Manager makes around $79,191. After 2-4 years, the Contact Center Quality Manager pay rises to about $81,464. Those senior Contact Center Quality Manager with 5-8 years of experience earn roughly $84,193, and those Contact Center Quality Manager having 8 years or more experience is expected to earn about $88,433 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Quality Manager | $78,509 |
| Intermediate Level Contact Center Quality Manager | $79,191 |
| Senior Level Contact Center Quality Manager | $81,464 |
| Specialist Level Contact Center Quality Manager | $84,193 |
| Expert Level Contact Center Quality Manager | $88,433 |
| Entry Level | 8% |
| Mid Level | 7% |
| Senior Level | 4% |
| Top Level | 1% |
| Experienced | 4% |
Salaries in the United States can vary significantly from state to state due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of March 01, 2025, the average yearly salary of Contact Center Quality Manager is $93,912 in California and in Massachusetts, the average annual salary goes to $92,635. While in New Jersey, a Contact Center Quality Manager earns $93,316 per year.
What Am I Worth?
Salaries in the United States can vary significantly from city to city due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of March 01, 2025, the average yearly salary of Contact Center Quality Manager in San Francisco, CA is $106,428 and in New York, NY, the average annual salary goes to $99,446. While a Contact Center Quality Manager earns $95,445 per year in Boston, MA.
For those exploring the changing dynamics of Contact Center Quality Manager salaries, Salary.com offers detailed insights through our Job Trending in CA Labor Market analysis. As of March 01, 2025, our research highlights a notable shift in Contact Center Quality Manager compensation over the past six years. For instance, the median salary has moved from $93,911 in 2023 to about $94,662 in 2024 (for a comprehensive analysis of Contact Center Quality Manager salary trends, click here). It's crucial to consider several elements, including geographical location, experience level, industry demand, and economic development, as they play a significant role in influencing salary variations.
Salary.com job board provides millions of Contact Center Quality Manager information for you to search for. Click on search button below to see Contact Center Quality Manager job openings or enter a new job title here.
Here are companies hiring for Contact Center Quality Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $85,143 | 64.9% | ||
| Bonus | $8,226 | 6.3% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $7,143 | 5.4% | ||
| 401K/403B | $3,921 | 3.0% | ||
| Disability | $1,867 | 1.4% | ||
| Healthcare | $8,352 | 6.4% | ||
| Pension | $5,042 | 3.8% | ||
| Time Off | $11,491 | 8.8% | ||
| Total Compensation | $131,185 | 100% | ||
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
