Contact Center Quality Manager Salary in the United States

How much does a Contact Center Quality Manager make hourly in the United States? The average hourly wage for a Contact Center Quality Manager in the United States is $35 as of September 26, 2019, but the range typically falls between $29 and $42. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Contact Center Quality Manager: Training Needs Analysis, Statistical Reporting, Real Time Call Monitoring, Customer Service Monitoring Software ...More

Salary estimation for Contact Center Quality Manager at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN INC, KOSMOS ENERGY LTD

Job Description

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2019 Salary.com)

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Salary range for a Contact Center Quality Manager
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Understand the total hourly compensation opportunity for a Contact Center Quality Manager, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
29
42
35

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
31
47
39
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Quality Manager in the United States. The average hourly rate for Contact Center Quality Manager ranges from $29 to $42 with the average hourly pay of $35. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $31 to $47 with the average total hourly cash compensation of $39.
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29
42

 

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Job Openings for Contact Center Quality Manager
Those that have already made the climb...
Dean Tinsley , Senior Vice President, Operations
BONANZA CREEK ENERGY INC
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
Fiscal Year Ended in 2018
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Contact Center Quality Manager Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%