How much does a Contact Center Quality Manager make hourly in the United States? The average hourly wage for a Contact Center Quality Manager in the United States is $38 as of May 27, 2022, but the range typically falls between $31 and $45. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $31 10% $25 90% $52 75% $45 $38 50%(Median)
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Check out Contact Center Quality Manager jobs in Virginia

Call Center Manager (Onsite)

Faneuil, Inc. - Clifton Forge, VA

Call Center Representative

WEIL FOOT & ANKLE MANAGEMENT - Hampton, VA

Member Contact Center Assistant Manager

CommonWealth One Federal Credit Union - Harrisonburg, VA

Job Description for Contact Center Quality Manager

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Quality Manager, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
31
45
38

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
33
50
41
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Quality Manager in the United States. The average hourly rate for Contact Center Quality Manager ranges from $31 to $45 with the average hourly pay of $38. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $33 to $50 with the average total hourly cash compensation of $41.
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31
45

 

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Skills associated with Contact Center Quality Manager: Real Time Call Monitoring, Customer Service Help Desk Software, Customer Service Metrics, Customer Service Monitoring Software ...More

Salary estimation for Contact Center Quality Manager at companies like : CIVITAS RESOURCES, INC., KINDER MORGAN INC, KOSMOS ENERGY LTD

Jobs with a similar salary range to Contact Center Quality Manager : Billing Operations Manager, Program Delivery Manager, PMO Analyst