1. What is the average salary of a Contact Center Representative IV - Inbound?
The average annual salary of Contact Center Representative IV - Inbound is $58,856.
In case you are finding an easy salary calculator,
the average hourly pay of Contact Center Representative IV - Inbound is $28;
the average weekly pay of Contact Center Representative IV - Inbound is $1,132;
the average monthly pay of Contact Center Representative IV - Inbound is $4,905.
2. Where can a Contact Center Representative IV - Inbound earn the most?
A Contact Center Representative IV - Inbound's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Contact Center Representative IV - Inbound earns the most in San Jose, CA, where the annual salary of a Contact Center Representative IV - Inbound is $73,865.
3. What is the highest pay for Contact Center Representative IV - Inbound?
The highest pay for Contact Center Representative IV - Inbound is $77,903.
4. What is the lowest pay for Contact Center Representative IV - Inbound?
The lowest pay for Contact Center Representative IV - Inbound is $43,011.
5. What are the responsibilities of Contact Center Representative IV - Inbound?
Contact Center Representative IV - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative IV - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative IV - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative IV - Inbound independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Contact Center Representative IV - Inbound typically requires 5-7 years of related experience.
6. What are the skills of Contact Center Representative IV - Inbound
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.)
Consulting Services: Consulting Services means the provision of expertise or strategic advice that is presented for consideration and decision-making.
3.)
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
