What are the main factors that influence a Customer Service Representative IV's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Service Representative IV?

The Pharmaceuticals industry offers the highest average compensation for Customer Service Representative IV roles, with salaries approximately 35% above the market median.

How does experience change A Customer Service Representative 's salary?

A Customer Service Representative 's salary grows with experience: a Customer Service Representative II (1-3 years)earns $47,788, a Customer Service Representative III (3-5 years)earns $55,949, a Customer Service Representative IV (5-7 years)earns $62,527, a Customer Service Team Leader (7+ years)earns $70,117, a Customer Service Supervisor (7+ years)earns $83,653,

What are the highest paying states for a Customer Service Representative IV?

Customer Service Representative IV salary varies significantly by state. The top 3 highest paying states for Customer Service Representative IV roles are District of Columbia $62,527, California $62,290, Massachusetts $61,460. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Service Representative roles make?

Salaries for Customer Service Representative level roles vary by specialization: Customer Care Representative IV: $56,500; Customer Service and Support Representative IV: $56,480; Annuities Customer Service Representative: $56,373; Customer Service Representative III: $50,532; Customer Sales and Service Representative: $45,800.

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Customer Service Representative IV Salary in District of Columbia

How much does a Customer Service Representative IV make in District of Columbia?

As of July 01, 2026, the average salary for a Customer Service Representative IV in District of Columbia is $62,527 per year, which breaks down to an hourly rate of $30.

However, a Customer Service Representative IV's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $76,602
Majority Range (25th-75th percentile): $55,761 to $69,894
Entry-Level (10th percentile): $49,601

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Customer Service Representative IV Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$69,894	$5,825	$1,344	$34
Average	$62,527	$5,211	$1,202	$30
25th Percentile	$55,761	$4,647	$1,072	$27

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Key Factors That Influence Customer Service Representative IV Salaries

A Customer Service Representative IV's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Representative Salaries?

Experience is a primary driver of a Customer Service Representative IV's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Customer Service Representative II (1-3 years): $47,788
Customer Service Representative III (3-5 years): $55,949
Customer Service Representative IV (5-7 years): $62,527
Customer Service Team Leader (7+ years): $70,117
Customer Service Supervisor (7+ years): $83,653

Job Role	Years of Experience	Average Salary
Customer Service Representative II	1-3 years	$47,788
Customer Service Representative III	3-5 years	$55,949
Customer Service Representative IV	5-7 years	$62,527
Customer Service Team Leader	7+ years	$70,117
Customer Service Supervisor	7+ years	$83,653

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How Do Customer Service Representative IV Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Representative IVs. For example, consider the average annual salaries in these key locations:

District of Columbia: $62,527.
California: $62,290.
Massachusetts: $61,460.

District of Columbia $62,527 California $62,290 Massachusetts $61,460 Washington $61,234 New Jersey $61,211 Alaska $61,132 Connecticut $60,353 New York $60,036

Hawaii $59,026 Rhode Island $58,551 Maryland $58,229 Minnesota $57,789 Colorado $57,619 Illinois $57,563 Oregon $57,348 Delaware $57,190

New Hampshire $57,091 Virginia $56,868 Pennsylvania $56,219 Nevada $55,891 North Dakota $55,784 Michigan $55,615 Wisconsin $55,552 Vermont $55,428

Texas $55,084 Maine $55,061 Arizona $55,027 Ohio $54,988 Georgia $54,468 Indiana $54,208 Wyoming $54,158 Utah $54,079

Iowa $54,045 Kansas $53,774 Louisiana $53,695 North Carolina $53,666 Missouri $53,655 Florida $53,435 Montana $53,316 Nebraska $53,203

Kentucky $53,141 South Carolina $52,915 Tennessee $52,774 Idaho $52,718 New Mexico $52,305 Oklahoma $52,215 Alabama $51,882 South Dakota $51,323

Arkansas $51,018 West Virginia $50,854 Mississippi $50,363

Top Paying Cities for Customer Service Representative IVs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Parcel Return Service: $62,188
Washington: $62,188
Naval Anacost Annex: $62,185

Parcel Return Service, DC $62,188 Washington, DC $62,188 Naval Anacost Annex, DC $62,185 Washington Navy Yard, DC $62,188

Customer Service Representative IV Salary by Company Size: Startups vs. Enterprise

Customer Service Representative IV salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $69,936. While startup companies pay approximate $59,145.

Customer Service Representative IV Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$59,145
Growth Stage	51~500	$62,555
Established	501~5000	$67,536
Enterprise	5000+	$69,936

Customer Service Representative IV Salary by Industry: Top Paying Sectors

For Customer Service Representative IV roles, the industry you choose can affect earning potential by as much as 80% (the gap between the highest and lowest paying industries). Data shows that the Pharmaceuticals and Financial Services sectors offer the strongest compensation, at 35% above the average. In contrast, Customer Service Representative positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service Representative IV as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service Representative IV

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Pharmaceuticals	$84,411	$41.0	35%
Financial Services	$78,159	$38.0	25%
Energy & Utilities	$75,032	$36.0	20%
Biotechnology	$71,906	$35.0	15%
Insurance	$71,906	$35.0	15%

Customer Service Representative IV Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Representative IV's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on July 01, 2026

$55,761

Average $62,527/year

$69,894

$4,647

Average $5,211/month

$5,825

$1,072

Average $1,202/week

$1,344

$27

Average $30/hour

$34

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$69,894	$5,825	$1,344	$34
Average	$62,527	$5,211	$1,202	$30
25th Percentile	$55,761	$4,647	$1,072	$27

Customer Service Representative IV Salary Growth & Career Path

Customer Service Representative IV

Customer Service Team Leader

Customer Service Manager

For a Customer Service Representative IV, the most direct path to higher earnings is advancing to the Customer Service Team Leader role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $70,117 - a projected growth of 12% over your current level.

Salaries of jobs related to Customer Service Representative IV

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