As of February 01, 2025, the average annual salary for a Customer Service Training Manager in Farmington, NM is $93,098. According to Salary.com, salaries can range from a low of $64,233 to a high of $122,630, with most professionals earning between $77,989 and $108,556.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $116,978 | $9,748 | $2,250 | $56 |
| Average | $100,321 | $8,360 | $1,929 | $48 |
| 25th Percentile | $84,040 | $7,003 | $1,616 | $40 |
An entry-level Customer Service Training Manager with under 1 year experience makes about $86,884. With less than 2 years of experience, a mid-level Customer Service Training Manager makes around $87,601. After 2-4 years, the Customer Service Training Manager pay rises to about $89,989. Those senior Customer Service Training Manager with 5-8 years of experience earn roughly $92,856, and those Customer Service Training Manager having 8 years or more experience are expected to earn about $96,558 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Training Manager | $86,884 |
| Intermediate Level Customer Service Training Manager | $87,601 |
| Senior Level Customer Service Training Manager | $89,989 |
| Specialist Level Customer Service Training Manager | $92,856 |
| Expert Level Customer Service Training Manager | $96,558 |
| Entry Level | 13% |
| Mid Level | 13% |
| Senior Level | 10% |
| Top Level | 7% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.
| Skill | Salary | Demand |
|---|---|---|
|
Capacity Planning
|
$124,751 |
34%
|
|
People Management
|
$104,270 |
12%
|
|
Lean Six Sigma
|
$103,339 |
11%
|
|
Service Operations
|
$102,408 |
10%
|
|
Salesforce
|
$100,546 |
8%
|
|
Needs Analysis
|
$99,615 |
7%
|
