As of March 01, 2025, the average annual salary for a Customer Service Training Manager in Salem, MA is $112,548. According to Salary.com, salaries can range from a low of $77,651 to a high of $148,247, with most professionals earning between $94,282 and $131,234.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $117,278 | $9,773 | $2,255 | $56 |
| Average | $100,579 | $8,382 | $1,934 | $48 |
| 25th Percentile | $84,255 | $7,021 | $1,620 | $41 |
An entry-level Customer Service Training Manager with under 1 year experience makes about $104,766. With less than 2 years of experience, a mid-level Customer Service Training Manager makes around $105,630. After 2-4 years, the Customer Service Training Manager pay rises to about $108,511. Those senior Customer Service Training Manager with 5-8 years of experience earn roughly $111,967, and those Customer Service Training Manager having 8 years or more experience are expected to earn about $116,432 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Training Manager | $104,766 |
| Intermediate Level Customer Service Training Manager | $105,630 |
| Senior Level Customer Service Training Manager | $108,511 |
| Specialist Level Customer Service Training Manager | $111,967 |
| Expert Level Customer Service Training Manager | $116,432 |
| Entry Level | 4% |
| Mid Level | 5% |
| Senior Level | 8% |
| Top Level | 11% |
| Experienced | 16% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.
| Skill | Salary | Demand |
|---|---|---|
|
Capacity Planning
|
$150,815 |
34%
|
|
People Management
|
$126,054 |
12%
|
|
Lean Six Sigma
|
$124,929 |
11%
|
|
Service Operations
|
$123,803 |
10%
|
|
Salesforce
|
$121,552 |
8%
|
|
Needs Analysis
|
$120,427 |
7%
|
