As of January 01, 2025, the average annual salary for a Customer Service Training Manager in Wilson, NC is $96,863. According to Salary.com, salaries can range from a low of $66,829 to a high of $127,589, with most professionals earning between $81,142 and $112,946.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $116,680 | $9,723 | $2,244 | $56 |
| Average | $100,065 | $8,339 | $1,924 | $48 |
| 25th Percentile | $83,824 | $6,985 | $1,612 | $40 |
An entry-level Customer Service Training Manager with under 1 year experience makes about $90,629. With less than 2 years of experience, a mid-level Customer Service Training Manager makes around $91,376. After 2-4 years, the Customer Service Training Manager pay rises to about $93,868. Those senior Customer Service Training Manager with 5-8 years of experience earn roughly $96,858, and those Customer Service Training Manager having 8 years or more experience are expected to earn about $100,720 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Training Manager | $90,629 |
| Intermediate Level Customer Service Training Manager | $91,376 |
| Senior Level Customer Service Training Manager | $93,868 |
| Specialist Level Customer Service Training Manager | $96,858 |
| Expert Level Customer Service Training Manager | $100,720 |
| Entry Level | 9% |
| Mid Level | 9% |
| Senior Level | 6% |
| Top Level | 3% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.
| Skill | Salary | Demand |
|---|---|---|
|
Capacity Planning
|
$129,796 |
34%
|
|
People Management
|
$108,486 |
12%
|
|
Lean Six Sigma
|
$107,517 |
11%
|
|
Service Operations
|
$106,549 |
10%
|
|
Salesforce
|
$104,612 |
8%
|
|
Needs Analysis
|
$103,643 |
7%
|
