As of March 01, 2025, the average annual salary for a Front Desk Supervisor in Joliet, IL is $42,024. According to Salary.com, salaries can range from a low of $34,099 to a high of $52,715, with most professionals earning between $37,876 and $47,620.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $46,504 | $3,875 | $894 | $22 |
| Average | $41,039 | $3,420 | $789 | $20 |
| 25th Percentile | $36,988 | $3,082 | $711 | $18 |
An entry-level Front Desk Supervisor with under 1 year experience makes about $40,476. With less than 2 years of experience, a mid-level Front Desk Supervisor makes around $40,662. After 2-4 years, the Front Desk Supervisor pay rises to about $42,024. Those senior Front Desk Supervisor with 5-8 years of experience earn roughly $43,861, and those Front Desk Supervisor having 8 years or more experience are expected to earn about $44,112 on average.
| Levels | Salary |
|---|---|
| Entry Level Front Desk Supervisor | $40,476 |
| Intermediate Level Front Desk Supervisor | $40,662 |
| Senior Level Front Desk Supervisor | $42,024 |
| Specialist Level Front Desk Supervisor | $43,861 |
| Expert Level Front Desk Supervisor | $44,112 |
| Entry Level | 1% |
| Mid Level | 1% |
| Senior Level | 2% |
| Top Level | 7% |
| Experienced | 7% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Guest Relations: Guest relations are responsible for greeting & welcoming the guest in a friendly and professional manner when they arrive, escorting the guest to the room.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
| Skill | Salary | Demand |
|---|---|---|
|
Collaboration
|
$45,386 |
8%
|
|
Team Management
|
$44,966 |
7%
|
|
Analysis
|
$44,545 |
6%
|
|
Sustainability
|
$44,545 |
6%
|
|
Coordination
|
$44,125 |
5%
|
|
Accountability
|
$44,125 |
5%
|
