As of March 01, 2025, the average annual salary for a Merchant Chargeback Analyst in Santa Clara, CA is $52,739. Salary.com reports that pay typically ranges from $48,051 to $58,259, with most professionals earning between $43,783 and $63,284.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $46,421 | $3,868 | $893 | $22 |
| Average | $42,023 | $3,502 | $808 | $20 |
| 25th Percentile | $38,288 | $3,191 | $736 | $18 |
An entry-level Merchant Chargeback Analyst with under 1 year experience makes about $51,329. With less than 2 years of experience, a mid-level Merchant Chargeback Analyst makes around $52,322. After 2-4 years, the Merchant Chargeback Analyst pay rises to about $54,603. Those senior Merchant Chargeback Analyst with 5-8 years of experience earn roughly $54,847, and those Merchant Chargeback Analyst having 8 years or more experience are expected to earn about $55,010 on average.
| Levels | Salary |
|---|---|
| Entry Level Merchant Chargeback Analyst | $51,329 |
| Intermediate Level Merchant Chargeback Analyst | $52,322 |
| Senior Level Merchant Chargeback Analyst | $54,603 |
| Specialist Level Merchant Chargeback Analyst | $54,847 |
| Expert Level Merchant Chargeback Analyst | $55,010 |
| Entry Level | 22% |
| Mid Level | 25% |
| Senior Level | 30% |
| Top Level | 31% |
| Experienced | 31% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Credit Card: A credit card is a type of credit facility, provided by banks that allow customers to borrow funds within a pre-approved credit limit.
Debit Card: A Debit Card is a card issued by a bank allowing the holder to transfer money electronically to another bank account when making a purchase.
| Skill | Salary | Demand |
|---|---|---|
|
Dispute Management
|
$63,287 |
20%
|
|
Payment Systems
|
$62,760 |
19%
|
|
Microsoft Word
|
$61,177 |
16%
|
|
Case Management
|
$58,013 |
10%
|
|
Coaching
|
$57,486 |
9%
|
|
Analysis
|
$55,904 |
6%
|
