Outbound Contact Center Supervisor Salary in Massachusetts
Outbound Contact Center Supervisor Salary in Massachusetts
How much does an Outbound Contact Center Supervisor make in Massachusetts? The average Outbound Contact Center Supervisor salary in Massachusetts is $69,735 as of April 24, 2024, but the range typically falls between $59,544 and $85,743. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Outbound Contact Center Supervisor Salary | $50,266 | MA | April 24, 2024 |
| 25th Percentile Outbound Contact Center Supervisor Salary | $59,544 | MA | April 24, 2024 |
| 50th Percentile Outbound Contact Center Supervisor Salary | $69,735 | MA | April 24, 2024 |
| 75th Percentile Outbound Contact Center Supervisor Salary | $85,743 | MA | April 24, 2024 |
| 90th Percentile Outbound Contact Center Supervisor Salary | $100,318 | MA | April 24, 2024 |
- View Average Salary for United States
-
Select State
-
Select City in MA
-
Choose Similar Job
-
Pick Related Category
- View Cost of Living in Massachusetts
What skills does an Outbound Contact Center Supervisor need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Logistics: In a general business sense, logistics is the management of the flow of things between the point of origin and the point of consumption to meet the requirements of customers or corporations.
Critical Care: Critical care is sometimes referred as intensive care. Intensive care medicine, or critical care medicine, is a branch of medicine concerned with the diagnosis and management of life-threatening conditions that may require sophisticated life support and intensive monitoring. An intensivist is a physician who specializes in the care of critically ill patients, most often in the intensive care unit (ICU). Intensivists can be internists or internal medicine sub-specialists (most often pulmonologists), anesthesiologists, emergency medicine physicians, pediatricians (including neonatologists), or surgeons who have completed a fellowship in critical care medicine.
Job Description for Outbound Contact Center Supervisor
Outbound Contact Center Supervisor supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Additionally, Outbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Outbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Outbound Contact Center Supervisor.
Search Job Openings
Salary.com job board provides millions of Outbound Contact Center Supervisor information for you to search for. Click on search button below to see Outbound Contact Center Supervisor job openings or enter a new job title here.
-
Massachusetts General Physicians Organization - Somerville, MAJob Description - Supervisor, Ambulatory Contact Center (3284067)Supervisor, Ambulatory Contact Center - ( 3284067 )The OpportunityAre you interested in he...- 2 Days Ago
Select a city to view specific salary and bonus information for Outbound Contact Center Supervisor
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Attleboro, MA | Avg. Salary $67,235 | Date Updated April 24, 2024 |
| Location Barnstable, MA | Avg. Salary $67,940 | Date Updated April 24, 2024 |
| Location Fitchburg, MA | Avg. Salary $68,325 | Date Updated April 24, 2024 |
| Location Hyannis, MA | Avg. Salary $67,684 | Date Updated April 24, 2024 |
| Location Leominster, MA | Avg. Salary $67,491 | Date Updated April 24, 2024 |
| Location Malden, MA | Avg. Salary $71,850 | Date Updated April 24, 2024 |
| Location Methuen, MA | Avg. Salary $68,453 | Date Updated April 24, 2024 |
| Location Newton, MA | Avg. Salary $71,850 | Date Updated April 24, 2024 |
| Location Revere, MA | Avg. Salary $71,850 | Date Updated April 24, 2024 |
| Location Weymouth, MA | Avg. Salary $69,991 | Date Updated April 24, 2024 |
Career Path for Outbound Contact Center Supervisor
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Outbound Contact Center Supervisor, the upper level is Outbound Contact Center Senior Supervisor and then progresses to Outbound Contact Center Manager.
What does an Outbound Contact Center Supervisor do?
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
About Massachusetts
Similar Jobs to Outbound Contact Center Supervisor
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Level of Education for Outbound Contact Center Supervisor
Jobs with different levels of education may pay very differently. Check the Outbound Contact Center Supervisor salary of your education level.
- Outbound Contact Center Supervisor Salaries with a High School Diploma or Technical Certificate
- Outbound Contact Center Supervisor Salaries with an Associate's Degree
- Outbound Contact Center Supervisor Salaries with a Bachelor's Degree
- Outbound Contact Center Supervisor Salaries with a Master's Degree or MBA
- Outbound Contact Center Supervisor Salaries with a JD, MD, PhD or Equivalent
Outbound Contact Center Supervisor Salary by Global Country
Outbound Contact Center Supervisor salary varies from country to country. There are several factors that mainly impact the Outbound Contact Center Supervisor salary, including cost of living, economic conditions, market rates and legal differences. Click below to Outbound Contact Center Supervisor salary of the other country.
View Salary Data for All Nearby Cities
Most Popular Cities for Outbound Contact Center Supervisor Job
- Bend, OR Outbound Contact Center Supervisor
- Cincinnati, OH Outbound Contact Center Supervisor
- Santa Maria, CA Outbound Contact Center Supervisor
- Tucson, AZ Outbound Contact Center Supervisor
- San Diego, CA Outbound Contact Center Supervisor
- Ogden, UT Outbound Contact Center Supervisor
- Dayton, OH Outbound Contact Center Supervisor
- Milwaukee, WI Outbound Contact Center Supervisor
- Phoenix, AZ Outbound Contact Center Supervisor
- Minneapolis, MN Outbound Contact Center Supervisor
Browse All Marketing Jobs by Salary Level
Browse Related Job Categories With Outbound Contact Center Supervisor
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Outbound Contact Center Supervisor salary varies from category to category. Click below to see Outbound Contact Center Supervisor salary in different categories.
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Skills associated with Outbound Contact Center Supervisor: Develop Sales Targets, Call Center Operations, Customer Service Help Desk Software, Escalation Management ...More
Recently searched related titles: Assistant Director For Advancement, Lab Safety Officer, Law Enforcement Forest Ranger
Jobs with a similar salary range to Outbound Contact Center Supervisor : Outbound Supervisor
Salary estimation for Outbound Contact Center Supervisor at companies like : Absolute Medical Systems, RENTCafé, Unions
Jobs with a similar salary range to Outbound Contact Center Supervisor : City Letter Carrier, Internal Advisor, Real Estate Assessor
