As of March 01, 2025, the average annual salary for a Patient Appointment Scheduler in Scranton, PA is $39,377. According to Salary.com, salaries can range from a low of $32,236 to a high of $47,667, with most professionals earning between $35,639 and $43,716.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $46,212 | $3,851 | $889 | $22 |
| Average | $41,624 | $3,469 | $800 | $20 |
| 25th Percentile | $37,673 | $3,139 | $724 | $18 |
An entry-level Patient Appointment Scheduler with under 1 year experience makes about $37,736. With less than 2 years of experience, a mid-level Patient Appointment Scheduler makes around $38,010. After 2-4 years, the Patient Appointment Scheduler pay rises to about $39,261. Those senior Patient Appointment Scheduler with 5-8 years of experience earn roughly $41,056, and those Patient Appointment Scheduler having 8 years or more experience are expected to earn about $41,184 on average.
| Levels | Salary |
|---|---|
| Entry Level Patient Appointment Scheduler | $37,736 |
| Intermediate Level Patient Appointment Scheduler | $38,010 |
| Senior Level Patient Appointment Scheduler | $39,261 |
| Specialist Level Patient Appointment Scheduler | $41,056 |
| Expert Level Patient Appointment Scheduler | $41,184 |
| Entry Level | 9% |
| Mid Level | 9% |
| Senior Level | 6% |
| Top Level | 1% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Customer Relations: Creating mutually beneficial relationships with customers to improve their overall experience.
| Skill | Salary | Demand |
|---|---|---|
|
Commitment
|
$42,133 |
7%
|
|
Medical Practice
|
$40,952 |
4%
|
|
Results Oriented
|
$40,558 |
3%
|
|
Telephone Etiquette
|
$40,558 |
3%
|
|
Teamwork
|
$40,558 |
3%
|
|
Consulting
|
$40,558 |
3%
|
