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What is the salary range of Technical Support Analyst II?

As of December 01, 2024, the average annual pay of Technical Support Analyst II in Pontiac, MI is $88,149. While Salary.com is seeing that Technical Support Analyst II salary in Pontiac, MI can go up to $109,378 or down to $72,470, but most earn between $79,942 and $99,261. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Analyst II in the United States.

Technical Support Analyst II Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $98,571 $8,214 $1,896 $47
Average $87,537 $7,295 $1,683 $42
25th Percentile $79,386 $6,616 $1,527 $38

Average Salary

25% $79,942 10% $72,470 90% $109,378 75% $99,261 $88,149 50%(Median) Didn’t find job title? Click
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Salary.com provides you with accurate and diversified Technical Support Analyst II salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about Technical Support Analyst II hourly pay, weekly pay, monthly pay and so on.

Last Updated on December 01, 2024
Last Updated on December 01, 2024
Levels Salary
Entry Level Technical Support Analyst II $85,062
Intermediate Level Technical Support Analyst II $85,306
Senior Level Technical Support Analyst II $87,744
Specialist Level Technical Support Analyst II $91,870
Expert Level Technical Support Analyst II $93,520
$85,062 0 yr
$85,306 < 2 yrs
$87,744 2-4 yrs
$91,870 5-8 yrs
$93,520 > 8 yrs
Last Updated on December 01, 2024
Entry Level 3%
Mid Level 3%
Senior Level 0%
Top Level 5%
Experienced 7%
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Last Updated on December 01, 2024

Job Openings of Technical Support Analyst II

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Cost of Living In Pontiac, MI

Cost of Living in Pontiac , MI is
1.5% Higher
than the National Average
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.

Best-Paid Skills and Qualifications for Technical Support Analyst II

What skills does a Technical Support Analyst II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.

Troubleshooting 9.53%
Customer Support 2.11%
Computer Systems 1.66%
Others 86.7%
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What skills can make your compensation higher?
Mastering certain skills can make the compensation of a Technical Support Analyst II higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Agile, you can get a 9% salary raise. If you are good at API, your salary will increase by 8%. If you are expert in Business Requirements, your salary will rise by 8%.
Skill Salary Demand
Agile
$96,083
9%
API
$95,201
8%
Business Requirements
$95,201
8%
Team Development
$95,201
8%
SQL
$92,557
5%
Analysis
$92,557
5%
Last Updated on December 01, 2024

About Our Data

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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The average salary for a Technical Support Analyst II is $88,149 per year in Pontiac, MI, updated at December 01, 2024.
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