As of March 01, 2025, the average annual salary for a Teller II in Springfield, MA is $38,989. According to Salary.com, salaries can range from a low of $32,540 to a high of $46,320, with most professionals earning between $35,613 and $42,826.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $41,061 | $3,422 | $790 | $20 |
| Average | $37,381 | $3,115 | $719 | $18 |
| 25th Percentile | $34,145 | $2,845 | $657 | $16 |
An entry-level Teller II with under 1 year experience makes about $37,410. With less than 2 years of experience, a mid-level Teller II makes around $38,006. After 2-4 years, the Teller II pay rises to about $39,466. Those senior Teller II with 5-8 years of experience earn roughly $40,372, and those Teller II having 8 years or more experience are expected to earn about $40,485 on average.
| Levels | Salary |
|---|---|
| Entry Level Teller II | $37,410 |
| Intermediate Level Teller II | $38,006 |
| Senior Level Teller II | $39,466 |
| Specialist Level Teller II | $40,372 |
| Expert Level Teller II | $40,485 |
| Entry Level | 0% |
| Mid Level | 2% |
| Senior Level | 6% |
| Top Level | 8% |
| Experienced | 8% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Product Knowledge: Product knowledge is the ability to communicate information and answer questions about a product or service. It is considered an important knowledge area for any role that puts you in front of customers, investors or the media.
Mobile Banking: Mobile banking is the act of making financial transactions on a mobile device (cell phone, tablet, etc.).
| Skill | Salary | Demand |
|---|---|---|
|
Client Service
|
$42,497 |
9%
|
|
Scheduling
|
$42,108 |
8%
|
|
Leadership
|
$41,718 |
7%
|
|
Collaborating with Others
|
$41,328 |
6%
|
|
Written Communication
|
$41,328 |
6%
|
|
Career Development
|
$40,938 |
5%
|
