ABILITIES FIRST, INC. Quality Assurance Coordinator - Investigatory Focus Salary in the United States

Description

Abilities First, Inc., a CQL accredited organization, has been making a difference in the lives of people with developmental disabilities for over fifty years. Starting out as The Little Red School House in 1962, Abilities First, Inc. has evolved into the Hudson Valley’s premiere provider of support services for individuals with developmental disabilities. We offer a variety of services including school and preschool programs, day habilitation, residential habilitation, community habilitation, service coordination and employment services.

The philosophy of the Quality Assurance Department is to Teach, Assist, and Support the employees and teams that provide services to all of our individuals. The Quality Assurance Coordinator will incorporate the department’s philosophy in every aspect of their job performance. The Primary focus of the Quality Assurance Coordinator in this role will be Investigations

The Quality Assurance Coordinator is responsible for monitoring overall service provision throughout Abilities First’s children and adult programs in accordance with Abilities First’s Philosophy and Policy, our Corporate Compliance Plan, and the various State Oversight Agencies that monitor Abilities First. Monitoring activities will enable the Quality Assurance Coordinator to identify areas of strengths and best practice and areas in need of improvement. Some of the areas of improvement that the Quality Assurance Coordinators will focus on are; quality of life concerns, regulatory noncompliance, and / or procedural irregularities that impact upon the quality of services.

The Quality Assurance Coordinator is responsible for providing program staff with training, guidance, and technical support. While not every possibility can be listed the following are some areas where the Quality Assurance Coordinator will teach assist and support. Those areas are reporting of events in accordance with OPWDD regulations, what to expect during an investigation, the function of the Justice Center, service delivery, documentation, and developing corrective actions to issues and maintaining compliance with regulations and agency philosophy and policy. The Quality Assurance Coordinator will assist with drafting compliance reports, plans of corrective action and / or correspondence to agency administrators and / or State Department representatives are prepared in conjunction with the Quality Assurance Administrative Supervisor or the Chief Compliance Officer and Department Directors as required and / or directed. Additionally, the Quality Assurance Coordinator participates in various agency committees and liaison activities with local and state agencies as required and / or directed.

Some of the responsibilities will include:

• Assist in the review, documentation, and investigation of all allegations of abuse and neglect, reportable incidents, notable occurrences, Part 625 events and situations, and non- reportable incidents.
• Assist with the filing of allegations of abuse and neglect, reportable incidents, notable occurrences, and Part 625 events and situations using the Incident Report and Management Application (“IRMA”).
• Complete investigations and Investigative Reports as required.
• When required enter investigation reports and supporting documentation into the NYS Justice Center’s Web Submission of Investigation Reports (“WSIR”) application.
• Update IRMA with required information during the course of the processing of the incident inclusive of contact information, uploading of the Electronic Investigative Record, and the closure of incidents in IRMA
• Develop an understanding of the Part 624/625 Handbook, all NYS Commissioner of Educations regulations, OMH regulations.
• Assist with conducting internal audits of all program areas as outlined in the Corporate Compliance Plan. This process also includes monitoring program areas to ensure the needs of individuals are being met through meaningful activities and interactions as well as comply with State and Federal regulations and agency policy and procedure.
• Assist with agency training and orientation by teaching designated curriculum topics to new and/or existing employees.

Full time employees enjoy the following benefits:

• Four weeks paid vacation, plus paid sick time, holidays and personal time
• Health and Dental Insurance
• Tuition Reimbursement Program
• Retirement plan with employer match
• On-demand payment for early access to wages

Requirements

• BA in Human Services or related field required. Minimum 1 year experience supporting individuals with Developmental Disabilities required. A combination of education and experience which in the view of the CCO qualifies the individual, may be acceptable.
• Must have a current NYS driver’s license, free of moving violations, deemed acceptable by our insurance carrier.