ABLETO, INC. Engagement Specialist- Call Center Representative Salary in the United States

Join our mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

AbleTo Engagement Specialists have a critical role in informing members of health plans of the AbleTo Behavioral Health Program, and assisting them in signing up for our high quality and effective care.  The Specialist’s call and conversation with members can be the catalyst that encourages members to seek care with AbleTo to get better and stay better.

• Proactive engagement of health plan members in a discussion about AbleTo program benefits, and how the program can help them 
• Schedule Initial Consultations for members that result in a quality and meaningful behavioral healthcare experience
• Utilize phone, scheduling, and CRM tools to manage call results data and Initial Consultation scheduling, ensuring the highest quality customer service in every interaction
• Leverage established conversation guides to engage, connect, and educate health plan members
• Apply best practices in responding to health plan member questions or objections, and ensure high quality follow-up in responding to member inbound calls & voicemails.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience:  

• 1-2 years work experience in a call center/customer service or direct sales position
• Healthcare industry preferred
• Bi-lingual a plus! (English/Spanish)

Competencies: 

• Excellent verbal communication skills – ability to clearly articulate complex information to varied constituencies 
• Empathetic and sincere, superior rapport building skills
• Excellent people skills
• Adept at learning and using computer systems – familiarity with CRM, Gmail, and auto-dialer tools
• Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly
• Self-motivated team player with multitasking abilities
• Proven sales results and selling skills
• Superior customer service delivery skills
• Organized self-starter
• Demonstrated work ethic
• Focused, driven to achieve

Requirements: