ABLETO, INC. Engagement Specialist- Call Center Representative Salary in the United States

How much does a Engagement Specialist- Call Center Representative make at companies like ABLETO, INC. in the United States? The average salary for Engagement Specialist- Call Center Representative at companies like ABLETO, INC. in the United States is $122,220 as of March 26, 2024, but the range typically falls between $102,174 and $142,267. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About ABLETO, INC.

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What does a Engagement Specialist- Call Center Representative do at companies like ABLETO, INC.?

Join our mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

 

AbleTo Engagement Specialists have a critical role in informing members of health plans of the AbleTo Behavioral Health Program, and assisting them in signing up for our high quality and effective care.  The Specialist’s call and conversation with members can be the catalyst that encourages members to seek care with AbleTo to get better and stay better.

  • Proactive engagement of health plan members in a discussion about AbleTo program benefits, and how the program can help them 
  • Schedule Initial Consultations for members that result in a quality and meaningful behavioral healthcare experience
  • Utilize phone, scheduling, and CRM tools to manage call results data and Initial Consultation scheduling, ensuring the highest quality customer service in every interaction
  • Leverage established conversation guides to engage, connect, and educate health plan members
  • Apply best practices in responding to health plan member questions or objections, and ensure high quality follow-up in responding to member inbound calls & voicemails.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Experience:  

  • 1-2 years work experience in a call center/customer service or direct sales position
  • Healthcare industry preferred
  • Bi-lingual a plus! (English/Spanish)

 

Competencies

  • Excellent verbal communication skills – ability to clearly articulate complex information to varied constituencies 
  • Empathetic and sincere, superior rapport building skills
  • Excellent people skills
  • Adept at learning and using computer systems – familiarity with CRM, Gmail, and auto-dialer tools
  • Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly
  • Self-motivated team player with multitasking abilities
  • Proven sales results and selling skills
  • Superior customer service delivery skills
  • Organized self-starter
  • Demonstrated work ethic
  • Focused, driven to achieve

Requirements:

Recommended broadband routers that support packet prioritization to prioritize voice traffic.
Private internet connection; company provided laptop must be hardwired to modem or router via Ethernet cable

Internet Requirements
Upload Speed 50Mbps minimum
Download Speed 50Mbps minimum
Latency < 150ms (round trip)
Packet Loss < 0.75%
Jitter < 20ms
Check out Engagement Specialist- Call Center Representative jobs in Ashburn, Virginia

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Matern Staffing, Inc. - Fredericksburg, VA

$102,174 Low Average $122,220 High $142,267

Understand the total compensation opportunity for Engagement Specialist- Call Center Representative at companies like ABLETO, INC., base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$102,174
$142,267
$122,220
The chart shows total cash compensation for the ABLETO, INC. Engagement Specialist- Call Center Representative in the United States, which includes base, and annual incentives can vary anywhere from $102,174 to $142,267 with an average total cash compensation of $122,220. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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