Supervises daily customer service operations for annuity servicing teams to ensure high-quality support and efficient resolution of policyholder inquiries. Monitors employee performance, service metrics, and workflow productivity to maintain customer satisfaction and operational standards. Develops and coaches customer service representatives on annuity products, regulatory requirements, and service best practices. Assists with resolving escalated customer concerns involving account transactions, policy servicing, and compliance matters. Coordinates staffing, scheduling, and process improvemen... view job details

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in sever... view job details

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works... view job details

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is generally independent ... view job details

Works in a typical office setting with daily exposure to outdoor environment. Contact your HR team for the position's Physical Demands Analysis. view job details

The Customer Service and Support Supervisor trains and coaches staff in standard policies, procedures, and best practices. Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Being a Customer Service and Support Supervisor may monitor staff performance and have responsibility for hiring and performance appraisal. Identifies opportunities for operational improvements and implements solutions. In addition, Customer Service and Support Su... view job details

The At Risk Customer Support Supervisor addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Being an At Risk Customer Support Supervisor may require a bachelor's degree in area of specialty. Offers discounts or special deals as needed and within pre-established limits. In addition, At Risk Customer Support Supervisor typically reports to a supervisor or manager. Th... view job details

The Customer Service/Retention Supervisor addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Supervisor may require a bachelor's degree in area of specialty. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Supervisor typically reports to a supervisor or manage... view job details

The Field Customer Sales Supervisor oversees daily routes and assignments to ensure required service volume and quality levels are attained. Supervises field representatives that replenish merchandise, obtain new product orders, and provide related service as needed. Being a Field Customer Sales Supervisor visits customers and resolves complex escalated issues. Trains and coaches staff in standard policies, procedures, and best practices. In addition, Field Customer Sales Supervisor may require an associate degree or equivalent. Typically reports to a manager. The Field Customer Sales Supervis... view job details

Oversees the management of all aspects of organizational development. Facilitates the implementation of change management initiatives associated with organizational transition activities. Leads the development of programs to build human capital and a strong employee development culture. Implements meaningful, relevant employee and manager training and development activities that link to company goals and objectives and meet the needs of managers. Creates and assesses key performance metrics to enable accurate and valid measurement of workforce performance and to identify areas for improvement.... view job details

Manages the design, development, and maintenance of internal and external websites for an organization. Oversees web applications developers to ensure that websites are built and expanded based on evolving technology and business needs. Creates and implements standards for website appearance and navigation. Requires knowledge of common web development languages (e.g., HTML, Java, PHP, JSP, ASP.Net, Python, AJAX.) Requires a bachelor's degree. Typically reports to a director or head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level man... view job details

The Field Customer Support Supervisor oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Being a Field Customer Support Supervisor implements methods, guidelines, and policies to facilitate efficient service delivery. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. In addition, Field Customer Support Supervisor acts as a sourc... view job details

Supports management by providing analysis for evaluating new business opportunities such as in/out licensing, collaborative research and development agreements, joint ventures, mergers and acquisitions. May manage activities through subordinate supervisors. Requires an MBA and at least 3-5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and lat... view job details

Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or he... view job details

The Customer Care Manager establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Being a Customer Care Manager make recommendations for changes to products or services based on customer feedback and requests. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. In addition, Customer Care Manager typically requires a bachelor's degree in business, market... view job details

The Customer Acquisition Manager manages content to retain customers, build trust, and establish long-term business relationships. Develops digital marketing campaigns and promotions designed to attract customers to the business and answer questions to facilitate transactions. Being a Customer Acquisition Manager improves department processes and assists with digital marketing best practices to facilitate engagement and offer value to customers. Reviews traffic and search engine optimization (SEO) reports to recognize user patterns and drive users to the company's website. In addition, Custome... view job details

Manages a team of developers responsible for mobile applications development and design. Evaluates current technologies and delivers applications meeting the latest standards. Schedules projects and resources, and monitors project timelines. Sets and implements policies and procedures related to application quality standards and testing. Requires a bachelor's degree in a related area. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved ... view job details

The Mortgage Lending Development Assistant Manager oversees daily operations to deliver customer service, collect data, and evaluate loan applications. Leads a team of mortgage lending specialists in developing customer relationships, promoting mortgage loan products, and attaining volume and profit goals. Being a Mortgage Lending Development Assistant Manager provides reports and communicates insights to managers and directors. Supports team with product knowledge, problem-solving, and coaching. In addition, Mortgage Lending Development Assistant Manager ensures that application processing fo... view job details

The Manager of Insurance Product Development and Design monitors industry trends, competitor filings, and consumer needs to identify opportunities for innovation. Manages the team responsible for designing, developing, and enhancing insurance products. Being a Manager of Insurance Product Development and Design collaborates with teams across the organization to launch products, create supporting documentation, and ensure successful delivery. Analyzes market trends and customer feedback to determine the strategic direction for product offerings. In addition, Manager of Insurance Product Develop... view job details

The Sr Manager of Insurance Product Development and Design monitors industry trends, competitor filings, and consumer needs to identify opportunities for innovation. Oversees and manages the team responsible for designing, developing, and enhancing insurance products. Being a Sr Manager of Insurance Product Development and Design collaborates with teams across the organization to launch products, create supporting documentation, and ensure successful delivery. Analyzes market trends and customer feedback to determine the strategic direction for product offerings. In addition, Sr Manager of Ins... view job details