As of April 01, 2025, the average annual salary for a Customer Care Director in Memphis, TN is $156,800. Salary.com reports that pay typically ranges from $139,300 to $175,000, with most professionals earning between $123,367 and $191,570.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $175,000 | $14,583 | $3,365 | $84 |
| Average | $156,800 | $13,067 | $3,015 | $75 |
| 25th Percentile | $139,300 | $11,608 | $2,679 | $67 |
An entry-level Customer Care Director with under 1 year experience makes about $146,142. With less than 2 years of experience, a mid-level Customer Care Director makes around $147,702. After 2-4 years, the Customer Care Director pay rises to about $149,783. Those senior Customer Care Director with 5-8 years of experience earn roughly $152,383, and those Customer Care Director having 8 years or more experience are expected to earn about $154,983 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Care Director | $146,142 |
| Intermediate Level Customer Care Director | $147,702 |
| Senior Level Customer Care Director | $149,783 |
| Specialist Level Customer Care Director | $152,383 |
| Expert Level Customer Care Director | $154,983 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 4% |
| Top Level | 3% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Supply Chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.
Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.
| Skill | Salary | Demand |
|---|---|---|
|
Patient Care
|
$189,728 |
21%
|
|
Risk Management
|
$170,912 |
9%
|
|
Digital Marketing
|
$169,344 |
8%
|
|
Agile
|
$167,776 |
7%
|
|
Accounting
|
$167,776 |
7%
|
|
Change Management
|
$166,208 |
6%
|
