How much does a Customer Care Representative IV make in Virginia? The average Customer Care Representative IV salary in Virginia is $55,700 as of April 24, 2024, but the range typically falls between $50,300 and $62,100. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Care Representative IV Salary | $45,384 | VA | April 24, 2024 |
25th Percentile Customer Care Representative IV Salary | $50,300 | VA | April 24, 2024 |
50th Percentile Customer Care Representative IV Salary | $55,700 | VA | April 24, 2024 |
75th Percentile Customer Care Representative IV Salary | $62,100 | VA | April 24, 2024 |
90th Percentile Customer Care Representative IV Salary | $67,927 | VA | April 24, 2024 |
The Customer Care Representative IV resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Customer Care Representative IV provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. In addition, Customer Care Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Customer Care Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Working as a Customer Care Representative IV typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)
3 - 5 years experience
High School Diploma or Technical Certificate
5 - 7 years experience
High School Diploma or Technical Certificate
2 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Annandale, VA | Avg. Salary $61,706 | Date Updated April 24, 2024 |
Location Virginia State University, VA | Avg. Salary $53,778 | Date Updated April 24, 2024 |
Location Abingdon, VA | Avg. Salary $48,400 | Date Updated April 24, 2024 |
Location Accomac, VA | Avg. Salary $52,392 | Date Updated April 24, 2024 |
Location Achilles, VA | Avg. Salary $52,392 | Date Updated April 24, 2024 |
Location Afton, VA | Avg. Salary $50,507 | Date Updated April 24, 2024 |
Location Alberta, VA | Avg. Salary $53,445 | Date Updated April 24, 2024 |
Location Aldie, VA | Avg. Salary $61,429 | Date Updated April 24, 2024 |
Location Alexandria, VA | Avg. Salary $61,706 | Date Updated April 24, 2024 |
Location Altavista, VA | Avg. Salary $50,673 | Date Updated April 24, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
About Virginia Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United State....More
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