As of February 01, 2025, the average annual salary for a Customer Satisfaction and Retention Specialist- Annuities in Montgomery, AL is $51,300. Salary.com reports that pay typically ranges from $47,800 to $56,500, with most professionals earning between $44,613 and $61,234.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $56,500 | $4,708 | $1,087 | $27 |
| Average | $51,300 | $4,275 | $987 | $25 |
| 25th Percentile | $47,800 | $3,983 | $919 | $23 |
An entry-level Customer Satisfaction and Retention Specialist- Annuities with under 1 year experience makes about $49,716. With less than 2 years of experience, a mid-level Customer Satisfaction and Retention Specialist- Annuities makes around $49,822. After 2-4 years, the Customer Satisfaction and Retention Specialist- Annuities pay rises to about $51,267. Those senior Customer Satisfaction and Retention Specialist- Annuities with 5-8 years of experience earn roughly $53,419, and those Customer Satisfaction and Retention Specialist- Annuities having 8 years or more experience are expected to earn about $53,573 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Satisfaction and Retention Specialist- Annuities | $49,716 |
| Intermediate Level Customer Satisfaction and Retention Specialist- Annuities | $49,822 |
| Senior Level Customer Satisfaction and Retention Specialist- Annuities | $51,267 |
| Specialist Level Customer Satisfaction and Retention Specialist- Annuities | $53,419 |
| Expert Level Customer Satisfaction and Retention Specialist- Annuities | $53,573 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 0% |
| Top Level | 4% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Client Relationship: Client relationship managemen is focused on building relationships with clients to ensure that their needs are met, they are satisfied with the services and/or products provided by the company.
Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.
| Skill | Salary | Demand |
|---|---|---|
|
Commitment
|
$59,508 |
16%
|
|
Assertiveness
|
$57,456 |
12%
|
|
Presentation
|
$56,430 |
10%
|
|
Analysis
|
$56,430 |
10%
|
|
Collaboration
|
$55,917 |
9%
|
|
Planning
|
$55,917 |
9%
|
