As of February 01, 2025, the average annual salary for a Customer Service Coaching and Training Manager in Columbus, GA is $89,200. Salary.com reports that pay typically ranges from $74,800 to $104,000, with most professionals earning between $61,690 and $117,475.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $104,000 | $8,667 | $2,000 | $50 |
| Average | $89,200 | $7,433 | $1,715 | $43 |
| 25th Percentile | $74,800 | $6,233 | $1,438 | $36 |
An entry-level Customer Service Coaching and Training Manager with under 1 year experience makes about $83,283. With less than 2 years of experience, a mid-level Customer Service Coaching and Training Manager makes around $83,968. After 2-4 years, the Customer Service Coaching and Training Manager pay rises to about $86,250. Those senior Customer Service Coaching and Training Manager with 5-8 years of experience earn roughly $88,989, and those Customer Service Coaching and Training Manager having 8 years or more experience are expected to earn about $92,530 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Coaching and Training Manager | $83,283 |
| Intermediate Level Customer Service Coaching and Training Manager | $83,968 |
| Senior Level Customer Service Coaching and Training Manager | $86,250 |
| Specialist Level Customer Service Coaching and Training Manager | $88,989 |
| Expert Level Customer Service Coaching and Training Manager | $92,530 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 3% |
| Top Level | 0% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.
| Skill | Salary | Demand |
|---|---|---|
|
Capacity Planning
|
$119,528 |
34%
|
|
People Management
|
$99,904 |
12%
|
|
Lean Six Sigma
|
$99,012 |
11%
|
|
Service Operations
|
$98,120 |
10%
|
|
Salesforce
|
$96,336 |
8%
|
|
Needs Analysis
|
$95,444 |
7%
|
