How much does a Customer Service Trainer II - Call Center make hourly in the United States? The average hourly wage for a Customer Service Trainer II - Call Center in the United States is $27 as of March 26, 2024, but the range typically falls between $23 and $32. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Hourly Pay Rate | Location | Last Updated |
10th Percentile Customer Service Trainer II - Call Center Salary | $20 | US | March 26, 2024 |
25th Percentile Customer Service Trainer II - Call Center Salary | $23 | US | March 26, 2024 |
50th Percentile Customer Service Trainer II - Call Center Salary | $27 | US | March 26, 2024 |
75th Percentile Customer Service Trainer II - Call Center Salary | $32 | US | March 26, 2024 |
90th Percentile Customer Service Trainer II - Call Center Salary | $37 | US | March 26, 2024 |
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The Customer Service Trainer II - Call Center provides updates and details on new products, features, and service offerings. Delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Trainer II - Call Center instructs staff on service level standards, system tools, and policies and procedures. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Trainer II - Call Center provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Trainer II - Call Center occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Trainer II - Call Center typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
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