As of March 01, 2025, the average annual salary for a Customer Support Services Senior Manager in Baltimore, MD is $146,510. Salary.com reports that pay typically ranges from $128,330 to $165,410, with most professionals earning between $111,778 and $182,617.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $165,410 | $13,784 | $3,181 | $80 |
| Average | $146,510 | $12,209 | $2,818 | $70 |
| 25th Percentile | $128,330 | $10,694 | $2,468 | $62 |
An entry-level Customer Support Services Senior Manager with under 1 year experience makes about $137,888. With less than 2 years of experience, a mid-level Customer Support Services Senior Manager makes around $138,691. After 2-4 years, the Customer Support Services Senior Manager pay rises to about $140,564. Those senior Customer Support Services Senior Manager with 5-8 years of experience earn roughly $142,705, and those Customer Support Services Senior Manager having 8 years or more experience are expected to earn about $145,135 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Support Services Senior Manager | $137,888 |
| Intermediate Level Customer Support Services Senior Manager | $138,691 |
| Senior Level Customer Support Services Senior Manager | $140,564 |
| Specialist Level Customer Support Services Senior Manager | $142,705 |
| Expert Level Customer Support Services Senior Manager | $145,135 |
| Entry Level | 6% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 3% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Food Safety: Applying procedures during food preparation, processing, storage, and distribution to ensure consumers are safe from foodborne illnesses.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
| Skill | Salary | Demand |
|---|---|---|
|
Merchandising
|
$159,696 |
9%
|
|
Client Service
|
$155,301 |
6%
|
|
Supply Chain
|
$155,301 |
6%
|
|
Initiative
|
$152,370 |
4%
|
|
Store Operations
|
$152,370 |
4%
|
|
Collaboration
|
$150,905 |
3%
|
