As of February 01, 2025, the average annual salary for an EAP Representative III in South Bend, IN is $84,390. According to Salary.com, salaries can range from a low of $62,038 to a high of $113,047, with most professionals earning between $72,690 and $99,390.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $99,390 | $8,283 | $1,911 | $48 |
| Average | $84,390 | $7,033 | $1,623 | $41 |
| 25th Percentile | $72,690 | $6,058 | $1,398 | $35 |
An entry-level EAP Representative III with under 1 year experience makes about $79,897. With less than 2 years of experience, a mid-level EAP Representative III makes around $80,255. After 2-4 years, the EAP Representative III pay rises to about $82,588. Those senior EAP Representative III with 5-8 years of experience earn roughly $89,660, and those EAP Representative III having 8 years or more experience are expected to earn about $91,986 on average.
| Levels | Salary |
|---|---|
| Entry Level EAP Representative III | $79,897 |
| Intermediate Level EAP Representative III | $80,255 |
| Senior Level EAP Representative III | $82,588 |
| Specialist Level EAP Representative III | $89,660 |
| Expert Level EAP Representative III | $91,986 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 2% |
| Top Level | 6% |
| Experienced | 9% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
PowerPoint: A computer software created by Microsoft which allows the user to create slides with recordings, narrations, transitions and other features in order to present information.
| Skill | Salary | Demand |
|---|---|---|
|
Talent Acquisition
|
$113,927 |
35%
|
|
Verbal Communication
|
$102,956 |
22%
|
|
PowerPoint
|
$102,956 |
22%
|
|
Microsoft Office
|
$96,205 |
14%
|
|
Social Work
|
$88,610 |
5%
|
|
Customer Service
|
$88,610 |
5%
|
