As of January 01, 2025, the average annual salary for a Health Plan Member Support Representative in Newport News, VA is $37,150. According to Salary.com, salaries can range from a low of $31,552 to a high of $45,499, with most professionals earning between $34,220 and $41,520.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $41,520 | $3,460 | $798 | $20 |
| Average | $37,150 | $3,096 | $714 | $18 |
| 25th Percentile | $34,220 | $2,852 | $658 | $16 |
An entry-level Health Plan Member Support Representative with under 1 year experience makes about $35,940. With less than 2 years of experience, a mid-level Health Plan Member Support Representative makes around $36,027. After 2-4 years, the Health Plan Member Support Representative pay rises to about $37,220. Those senior Health Plan Member Support Representative with 5-8 years of experience earn roughly $39,036, and those Health Plan Member Support Representative having 8 years or more experience are expected to earn about $39,166 on average.
| Levels | Salary |
|---|---|
| Entry Level Health Plan Member Support Representative | $35,940 |
| Intermediate Level Health Plan Member Support Representative | $36,027 |
| Senior Level Health Plan Member Support Representative | $37,220 |
| Specialist Level Health Plan Member Support Representative | $39,036 |
| Expert Level Health Plan Member Support Representative | $39,166 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 0% |
| Top Level | 5% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Financial Services: A services provided by the finance industry, which encompasses a broad range of businesses that manage money. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, investment funds, taxes and accounting.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
| Skill | Salary | Demand |
|---|---|---|
|
Presentation
|
$42,723 |
15%
|
|
Initiative
|
$41,237 |
11%
|
|
Organizational Skills
|
$39,379 |
6%
|
|
Interviewing
|
$39,008 |
5%
|
|
Planning
|
$39,008 |
5%
|
|
Commitment
|
$38,636 |
4%
|
