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Hourly Wage for Help Desk Tier 1 Specialist Salary in the United States

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Hourly Wage for Help Desk Tier 1 Specialist Salary

How much does a Help Desk Tier 1 Specialist make hourly in the United States? The average hourly wage for a Help Desk Tier 1 Specialist in the United States is $24 as of March 26, 2024, but the range typically falls between $21 and $26. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Help Desk Tier 1 Specialist Salaries by Percentile
Percentile Hourly Pay Rate Location Last Updated
10th Percentile Help Desk Tier 1 Specialist Salary $19 US March 26, 2024
25th Percentile Help Desk Tier 1 Specialist Salary $21 US March 26, 2024
50th Percentile Help Desk Tier 1 Specialist Salary $24 US March 26, 2024
75th Percentile Help Desk Tier 1 Specialist Salary $26 US March 26, 2024
90th Percentile Help Desk Tier 1 Specialist Salary $29 US March 26, 2024
25% $21 10% $19 90% $29 75% $26 $24 50%(Median) Didn’t find job title? Click
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Check out Help Desk Tier 1 Specialist Job Openings in Columbus, Ohio

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Job Description

The Help Desk Tier 1 Specialist identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Tier 1 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 1 Specialist may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Being a Help Desk Tier 1 Specialist possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Career Path for this job

  1. This Job:

    Help Desk Tier 1 Specialist

    0 - 1 years experience
    Associate's Degree

  2. Up a level:

    Help Desk Technician II

    1 - 3 years experience
    Associate's Degree

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Understand the total hourly compensation opportunity for a Help Desk Tier 1 Specialist, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
21
26
24

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
22
27
24
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Help Desk Tier 1 Specialist in the United States. The average hourly rate for Help Desk Tier 1 Specialist ranges from $21 to $26 with the average hourly pay of $24. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $22 to $27 with the average total hourly cash compensation of $24.
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For a real-time salary target, tell us more about your role in the four categories below.

21
26

 

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