How much does a Non-Technical Customer Service Supervisor make in the United States? The average Non-Technical Customer Service Supervisor salary in the United States is $63,413 as of September 26, 2019, but the range typically falls between $54,703 and $73,413. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
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The Non-Technical Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Being a Non-Technical Customer Service Supervisor may monitor staff performance and have responsibility for hiring and performance appraisal. Identifies opportunities for operational improvements and implements solutions. In addition, Non-Technical Customer Service Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Non-Technical Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Non-Technical Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)
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Includes base and annual incentives