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Technical Customer Support Representative - Tier 1 Salary in Maryland

How much does a Technical Customer Support Representative - Tier 1 make in Maryland?

As of July 01, 2026, the average salary for a Technical Customer Support Representative - Tier 1 in Maryland is $39,710 per year, which breaks down to an hourly rate of $19.

However, a Technical Customer Support Representative - Tier 1's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $46,626
  • Majority Range (25th-75th percentile): $38,230 to $43,330
  • Entry-Level (10th percentile): $36,883
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View as table View as graph 25% $38,230 10% $36,883 90% $46,626 75% $43,330 $39,710 50%(Median) Didn’t find job title? Click

Technical Customer Support Representative - Tier 1 Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $43,330 $3,611 $833 $21
Average $39,710 $3,309 $764 $19
25th Percentile $38,230 $3,186 $735 $18
Check out Technical Customer Support Representative - Tier 1 Job Openings in Maryland
CUSTOMER SUPPORT REPRESENTATIVE

Carter Machinery Company - Edgewood, MD

Customer Support Representative

Infinity.co - Baltimore, MD

Field Representative Onsite Technical Support

Veracity Solutions - Towson, MD

Customer Support Representative

CrossFit - Cockeysville, MD

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Key Factors That Influence Technical Customer Support Representative - Tier 1 Salaries

A Technical Customer Support Representative - Tier 1's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative - Tier Salaries?

Experience is a primary driver of a Technical Customer Support Representative - Tier 1's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Representative - Tier 1 (0-1 years): $39,706
  • Technical Customer Support Representative - Tier 2 (1-3 years): $51,286
  • Technical Customer Support Representative - Tier 3 (3-5 years): $58,233
  • Technical Client Support Team Leader (5+ years): $79,014
  • Technical Client Service Supervisor (5+ years): $93,101
Job Role Years of Experience Average Salary
Technical Customer Support Representative - Tier 10-1 years$39,706
Technical Customer Support Representative - Tier 21-3 years$51,286
Technical Customer Support Representative - Tier 33-5 years$58,233
Technical Client Support Team Leader5+ years$79,014
Technical Client Service Supervisor5+ years$93,101
$39,706 Technical...
$51,286 Technical...
$58,233 Technical...
$79,014 Technical...
$93,101 Technical...
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What Am I Worth?

Top Paying Cities for Technical Customer Support Representative - Tier 1s

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Owings: $40,890
  • Riverdale: $42,350
  • College Park: $42,300

Technical Customer Support Representative - Tier 1 Salary by Company Size: Startups vs. Enterprise

Technical Customer Support Representative - Tier 1 salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $44,415. While startup companies pay approximate $37,562.

Technical Customer Support Representative - Tier 1 Salary by Company Size

Company Size Employees Average Salary
Startup1~50$37,562
Growth Stage51~500$39,728
Established501~5000$42,891
Enterprise5000+$44,415

Technical Customer Support Representative - Tier 1 Salary by Industry: Top Paying Sectors

For Technical Customer Support Representative - Tier 1 roles, the industry you choose can affect earning potential by as much as 45% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Internet sectors offer the strongest compensation, at 20% above the average. In contrast, Technical Customer Support Representative - Tier positions in Hospitality & Leisure or Retail & Wholesale typically offer lower base pay, as these industries often view Technical Customer Support Representative - Tier 1 as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Representative - Tier 1

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Biotechnology$47,652$23.020%
Internet$47,652$23.020%
Aerospace & Defense$45,666$22.015%
Financial Services$45,666$22.015%
Chemicals$43,681$21.010%

Technical Customer Support Representative - Tier 1 Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative - Tier 1's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$38,230
Average $39,710/year
$43,330
$3,186
Average $3,309/month
$3,611
$735
Average $764/week
$833
$18
Average $19/hour
$21
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $43,330 $3,611 $833 $21
Average $39,710 $3,309 $764 $19
25th Percentile $38,230 $3,186 $735 $18

Technical Customer Support Representative - Tier 1 Salary Growth & Career Path

Technical Customer Support Representative - Tier 1
Manufacturers Technical Support Customer Liaison
Technical Customer Support Representative - Tier 2
Technical Customer Support Representative - Tier 3

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative - Tier 1, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Representative - Tier 1 Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Manufacturers Technical Support Customer Liaison $84,000 112%
Technical Customer Support Representative - Tier 2 $51,300 29%

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