As of March 01, 2025, the average annual salary for a Contact Center Representative II in North Carolina is $39,954. Salary.com reports that pay typically ranges from $37,365 to $43,834, with most professionals earning between $35,008 and $47,366.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $45,660 | $3,805 | $878 | $22 |
| Average | $41,619 | $3,468 | $800 | $20 |
| 25th Percentile | $38,922 | $3,244 | $749 | $19 |
An entry-level Contact Center Representative II with under 1 year experience makes about $38,486. With less than 2 years of experience, a mid-level Contact Center Representative II makes around $38,602. After 2-4 years, the Contact Center Representative II pay rises to about $39,954. Those senior Contact Center Representative II with 5-8 years of experience earn roughly $42,154, and those Contact Center Representative II having 8 years or more experience are expected to earn about $42,328 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Representative II | $38,486 |
| Intermediate Level Contact Center Representative II | $38,602 |
| Senior Level Contact Center Representative II | $39,954 |
| Specialist Level Contact Center Representative II | $42,154 |
| Expert Level Contact Center Representative II | $42,328 |
| Entry Level | 8% |
| Mid Level | 7% |
| Senior Level | 4% |
| Top Level | 1% |
| Experienced | 2% |
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Contact Center Representative II salary varies from city to city. Compared with national average salary of Contact Center Representative II, the highest Contact Center Representative II salary is in San Francisco, CA, where the Contact Center Representative II salary is 25.0% above. The lowest Contact Center Representative II salary is in Miami, FL, where the Contact Center Representative II salary is 3.5% lower than national average salary.
| City, State | Price | Compared to national average |
|---|---|---|
| San Francisco, CA | $52,024 |
25.0%
|
| Washington, DC | $46,322 |
11.3%
|
| Miami, FL | $40,162 |
|
| Chicago, IL | $43,658 |
4.9%
|
| Boston, MA | $46,655 |
12.1%
|
| New York, NY | $48,611 |
16.8%
|
