How much does a Client Service Specialist II make in Rochester, IL? The average Client Service Specialist II salary in Rochester, IL is $62,509 as of August 27, 2024, but the range typically falls between $54,946 and $71,376. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Client Service Specialist II Salary | $48,059 | Rochester,IL | August 27, 2024 |
25th Percentile Client Service Specialist II Salary | $54,946 | Rochester,IL | August 27, 2024 |
50th Percentile Client Service Specialist II Salary | $62,509 | Rochester,IL | August 27, 2024 |
75th Percentile Client Service Specialist II Salary | $71,376 | Rochester,IL | August 27, 2024 |
90th Percentile Client Service Specialist II Salary | $79,448 | Rochester,IL | August 27, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Material Handling: Material handling involves short-distance movement within the confines of a building or between a building and a transportation vehicle. It uses a wide range of manual, semi-automated, and automated equipment and includes consideration of the protection, storage, and control of materials throughout their manufacturing, warehousing, distribution, consumption, and disposal. Material handling can be used to create time and place utility through the handling, storage, and control of material, as distinct from manufacturing, which creates form utility by changing the shape, form, and makeup of material.
Financial Services: A services provided by the finance industry, which encompasses a broad range of businesses that manage money. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, investment funds, taxes and accounting.
Skill | Salary | Demand |
---|---|---|
Financial Services
|
$70,010 |
12%
|
Listening
|
$68,135 |
9%
|
Problem Solving
|
$66,885 |
7%
|
Presentation
|
$65,010 |
4%
|
Onboarding
|
$64,384 |
3%
|
Client Relationship
|
$63,759 |
2%
|
What Should I Pay?
Client Service Specialist II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Being a Client Service Specialist II analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Additionally, Client Service Specialist II uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Client Service Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Client Service Specialist II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Client Service Specialist II, the upper level is Client Service Specialist III and then progresses to Client Service Specialist IV.
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Client Service Specialist II salary varies from city to city. Compared with national average salary of Client Service Specialist II, the highest Client Service Specialist II salary is in San Francisco, CA, where the Client Service Specialist II salary is 25.0% above. The lowest Client Service Specialist II salary is in Miami, FL, where the Client Service Specialist II salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Client Service Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Client Service Specialist III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Client Service Specialist IV | Experience 7 + | EducationBachelors | Salary Compared to This Job |
Job Title Client/Server Programmer II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Client Service Specialist II salary of your education level.
Client Service Specialist II salary varies from country to country. There are several factors that mainly impact the Client Service Specialist II salary, including cost of living, economic conditions, market rates and legal differences. Click below to Client Service Specialist II salary of the other country.
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About Rochester, Illinois Rochester is a village in Sangamon County, Illinois, United States. The population was 2,893 at the 2000 census, and 3,246 at a 2009 estimate. The vil....More
Rochester, Illinois area prices were up 1.3% from a year ago View the Cost of Living in Rochester, Illinois
Client Service Specialist II Salary in popular cities: Chicago, Aurora, Rockford
Skills associated with Client Service Specialist II: Customer Support Policies, Standards and Procedures, Service Request Management Process, Product Support, Customer Service Help Desk Software ...More
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