Contact Center Representative II - Outbound Salary in East Providence, Rhode Island
Contact Center Representative II - Outbound Salary in East Providence, RI
How much does a Contact Center Representative II - Outbound make in East Providence, RI? The average Contact Center Representative II - Outbound salary in East Providence, RI is $47,363 as of April 24, 2024, but the range typically falls between $41,285 and $55,052. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Representative II - Outbound Salary | $35,752 | East Providence,RI | April 24, 2024 |
| 25th Percentile Contact Center Representative II - Outbound Salary | $41,285 | East Providence,RI | April 24, 2024 |
| 50th Percentile Contact Center Representative II - Outbound Salary | $47,363 | East Providence,RI | April 24, 2024 |
| 75th Percentile Contact Center Representative II - Outbound Salary | $55,052 | East Providence,RI | April 24, 2024 |
| 90th Percentile Contact Center Representative II - Outbound Salary | $62,052 | East Providence,RI | April 24, 2024 |
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What skills does a Contact Center Representative II - Outbound need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Job Description for Contact Center Representative II - Outbound
Contact Center Representative II - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative II - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative II - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Outbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Outbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Centreville Bank - Warwick, RIThe Contact Center Representative position will utilize several databases and software programs to answer inquiries on every aspect of our services, includ...- 5 Days Ago
Career Path for Contact Center Representative II - Outbound
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative II - Outbound, the upper level is Contact Center Representative III - Outbound and then progresses to Outbound Contact Center Supervisor.
What does a Contact Center Representative II - Outbound do?
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Contact Center Representative II - Outbound Pay Difference by Location
Contact Center Representative II - Outbound salary varies from city to city. Compared with national average salary of Contact Center Representative II - Outbound, the highest Contact Center Representative II - Outbound salary is in San Francisco, CA, where the Contact Center Representative II - Outbound salary is 25.0% above. The lowest Contact Center Representative II - Outbound salary is in Miami, FL, where the Contact Center Representative II - Outbound salary is 3.5% lower than national average salary.
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About East Providence, Rhode Island
Similar Jobs to Contact Center Representative II - Outbound
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Level of Education for Contact Center Representative II - Outbound
Jobs with different levels of education may pay very differently. Check the Contact Center Representative II - Outbound salary of your education level.
- Contact Center Representative II - Outbound Salaries with a High School Diploma or Technical Certificate
- Contact Center Representative II - Outbound Salaries with an Associate's Degree
- Contact Center Representative II - Outbound Salaries with a Bachelor's Degree
- Contact Center Representative II - Outbound Salaries with a Master's Degree or MBA
- Contact Center Representative II - Outbound Salaries with a JD, MD, PhD or Equivalent
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About East Providence, Rhode Island East Providence is a city in Providence County, Rhode Island, United States. The population was 47,037 at the 2010 census, making it the fifth largest....More
East Providence, Rhode Island area prices were up 1.6% from a year ago View the Cost of Living in East Providence, Rhode Island
Contact Center Representative II - Outbound Salary in popular cities: Providence, Warwick, Cranston
Skills associated with Contact Center Representative II - Outbound: Data Entry-Keyboarding, Service Operations, VoIP Software, Service Desk Management ...More
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