Contact Center Representative II - Outbound Salary in Essex, Vermont

Contact Center Representative II - Outbound Salary in Essex, VT

How much does a Contact Center Representative II - Outbound make in Essex, VT? The average Contact Center Representative II - Outbound salary in Essex, VT is $45,136 as of May 28, 2024, but the range typically falls between $39,343 and $52,460. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Contact Center Representative II - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative II - Outbound Salary $34,069 Essex,VT May 28, 2024
25th Percentile Contact Center Representative II - Outbound Salary $39,343 Essex,VT May 28, 2024
50th Percentile Contact Center Representative II - Outbound Salary $45,136 Essex,VT May 28, 2024
75th Percentile Contact Center Representative II - Outbound Salary $52,460 Essex,VT May 28, 2024
90th Percentile Contact Center Representative II - Outbound Salary $59,129 Essex,VT May 28, 2024
25% $39,343 10% $34,069 90% $59,129 75% $52,460 $45,136 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative II - Outbound Job Openings in Essex, Vermont

Information Center Representative II - Temporary

State of Vermont - Sharon, VT

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SENIOR MANAGER CONTACT CENTER

Wintrust Financial - , IL

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What skills does a Contact Center Representative II - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

See More Skills
Customer Service 18.78%
Business Process Outsourcing 1.4%
Promotion 1%
Others 78.82%

What Should I Pay?

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Job Description for Contact Center Representative II - Outbound

Contact Center Representative II - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative II - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative II - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Outbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Outbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Contact Center Representative II - Outbound information for you to search for. Click on search button below to see Contact Center Representative II - Outbound job openings or enter a new job title here.

Job Openings for Contact Center Representative II - Outbound in Essex, VT
  • State of Vermont - Sharon, VT
    OverviewThe State of Vermont Information Center Division is seeking motivated individuals with strong interpersonal skills and a desire to promote Vermont ...
    - 4 Days Ago
  • USAA - , TX
    Why USAA. Let’s do something that really matters. We have an important mission: serving the members of the military community and their families. It’s both...
    - 2 Days Ago
  • Wintrust Financial - , IL
    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the HAVE IT ALL mode...
    - 2 Days Ago
  • Integral Federal - , VA
    Overview Contact Center Director Coverage required from 8am to 8pm EST, Monday through Friday Security Requirement: Active Secret Clearance Integral Federa...
    - Just Posted
  • UCHealth - , CO
    Description. Location. UCHealth UCHlth 2450 Peoria Admin Services, US:CO:Aurora. Department. UCHlth Metro Patient Line. FTE. Full Time, 1.0, 80.00 hours pe...
    - 1 Day Ago

Career Path for Contact Center Representative II - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II - Outbound, the upper level is Contact Center Representative III - Outbound and then progresses to Outbound Contact Center Supervisor.

Contact Center Representative II - Outbound
Contact Center Representative III - Outbound
Outbound Contact Center Supervisor
Those that have already made the climb...
Peter Castle, Chief Operating Officer
VASO CORP
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Contact Center Representative II - Outbound Pay Difference by Location

Contact Center Representative II - Outbound salary varies from city to city. Compared with national average salary of Contact Center Representative II - Outbound, the highest Contact Center Representative II - Outbound salary is in San Francisco, CA, where the Contact Center Representative II - Outbound salary is 25.0% above. The lowest Contact Center Representative II - Outbound salary is in Miami, FL, where the Contact Center Representative II - Outbound salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Representative II - Outbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
39343
52460
45136

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
48669
63740
55308
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative II - Outbound in Essex, VT. The base salary for Contact Center Representative II - Outbound ranges from $39,343 to $52,460 with the average base salary of $45,136. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $48,669 to $63,740 with the average total cash compensation of $55,308.
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How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

39343
52460

 

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About Essex, Vermont    Essex is the most populous town in the U.S. state of Vermont and the second most populous incorporated area in Chittenden County, Vermont and the enti....More

Essex, Vermont  area prices were up 1.6% from a year ago    View the Cost of Living in Essex, Vermont

Contact Center Representative II - Outbound Salary in popular cities: Burlington, South Burlington, Colchester

Skills associated with Contact Center Representative II - Outbound: Service Operations, Service Desk Management, Order Processing, VoIP Software ...More

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