Contact Center Scheduling Supervisor Salary in District of Columbia

How much does a Contact Center Scheduling Supervisor make in District of Columbia? The average Contact Center Scheduling Supervisor salary in District of Columbia is $72,751 as of January 20, 2020, but the range typically falls between $63,274 and $81,543. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $63,274 10% $54,645 90% $89,548 75% $81,543 $72,751 50%(Median)
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Job Description

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $72,385 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $72,385 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $72,385 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $72,385 Date Updated January 20, 2020
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