upper level job

Customer Retention Representative I Salary in the United States

How much does a Customer Retention Representative I make in the United States?

As of April 01, 2026, the average salary for a Customer Retention Representative I in the United States is $36,923 per year, which breaks down to an hourly rate of $18.

However, a Customer Retention Representative I's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $43,128
  • Majority Range (25th-75th percentile): $34,821 to $40,171
  • Entry-Level (10th percentile): $32,907
Compensation Planning
Develop a Job Description
Pay Equity
2025 Compensation Trend
AI Onboarding
AI-Powered HR
View as table View as graph 25% $34,821 10% $32,907 90% $43,128 75% $40,171 $36,923 50%(Median) Didn’t find job title? Click

Customer Retention Representative I Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $40,171 $3,348 $773 $19
Average $36,923 $3,077 $710 $18
25th Percentile $34,821 $2,902 $670 $17
Check out Customer Retention Representative I Job Openings in the United States
Customer Support Representative

Sky Nova, Inc - Cleveland, OH

Customer Service Representative

SPECTRUM - Zanesville, OH

Customer Service Representative

Carlisle Brake & Friction - Medina, OH

Customer Service Representative

Russell Tobin - Cincinnati, OH

Search More Customer Retention Representative I Jobs in the United States

Key Factors That Influence Customer Retention Representative I Salaries

A Customer Retention Representative I's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention Representative Salaries?

Experience is a primary driver of a Customer Retention Representative I's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Retention Representative I (0-1 years): $36,923
  • Customer Retention Representative II (1-3 years): $41,762
  • Customer Retention Representative III (3-5 years): $48,430
  • Customer Retention Supervisor (5+ years): $64,525
  • Customer Retention Manager (5+ years): $92,204
Job Role Years of Experience Average Salary
Customer Retention Representative I0-1 years$36,923
Customer Retention Representative II1-3 years$41,762
Customer Retention Representative III3-5 years$48,430
Customer Retention Supervisor5+ years$64,525
Customer Retention Manager5+ years$92,204
$36,923 Customer ...
$41,762 Customer ...
$48,430 Customer ...
$64,525 Customer ...
$92,204 Customer ...
View as Table
View as Graph

What Am I Worth?

How Do Customer Retention Representative I Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Representative Is. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $40,881.
  • California: $40,726.
  • Massachusetts: $40,183.

Top Paying Cities for Customer Retention Representative Is

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $46,571
  • San Francisco: $46,113
  • Oakland: $45,090

What Skills Can Increase a Customer Retention Representative I's Salary?

Demanded Skills for the Role:

  • Team Management (Mentioned in 17.1% Job Postings): The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
  • Prospecting (Mentioned in 1.13% Job Postings): Prospecting is the first stage of the geological analysis (second – exploration) of a territory. It is the physical search for minerals, fossils, precious metals or mineral specimens, and is also known as fossicking. Prospecting is a small-scale form of mineral exploration which is an organised, large scale effort undertaken by commercial mineral companies to find commercially viable ore deposits. Prospecting is physical labour, involving traversing (traditionally on foot or on horseback), panning, sifting and outcrop investigation, looking for signs of mineralisation. In some areas a prospector must also make claims, meaning they must erect posts with the appropriate placards on all four corners of a desired land they wish to prospect and register this claim before they may take samples. In other areas publicly held lands are open to prospecting without staking a mining claim.
  • Banking Products (Mentioned in 0.56% Job Postings): Banking Products is the provision of services by a bank to the general public rather than to companies or other banks. Banking proucts is different from wholesale banking in this manner.
See More Skills
Skills Demand Percentage
Team Management 17.1%
Prospecting 1.13%
Banking Products 0.56%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Retention Representative I's salary.
  • Client Interaction: Can increase your salary by up to 92%.
  • Sales Process: Can increase your salary by up to 50%.
  • Prospecting: Can increase your salary by up to 49%.
Skill Salary Salary % Increase
Client Interaction
$70,892
92%
Sales Process
$55,385
50%
Prospecting
$55,015
49%
Microsoft Windows
$50,215
36%
Housekeeping
$45,785
24%
Collaboration
$45,046
22%
Get Latest Data

Customer Retention Representative I Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention Representative I's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on April 01, 2026

Customer Retention Representative I Salary Growth & Career Path

For a Customer Retention Representative I, the most direct path to higher earnings is advancing to the Customer Retention Representative II role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $41,762 - a projected growth of 13% over your current level.

Salary Trends for Customer Retention Representative I

Salaries for a Customer Retention Representative I can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $39,738 in 2023 to around $39,048 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Retention Representative I salary trends, .

Average Annual Salary of Customer Retention Representative I Over Time

2022
$???
2023
$39,738
2024
$39,251
2025
$39,048
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $39,738
2024 $39,251
2025 $39,048
2026
View More
2027
View More

Most common benefits for Customer Retention Representative I

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
For Employers

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.

Compensation Planning

Common company salaries for Customer Retention Representative I

Here are companies hiring for Customer Retention Representative I and their salaries, click below for more details.

Find Your Next Customer Retention Representative I Job

Ready to take the next step in your career? Browse thousands of current Customer Retention Representative I job openings on our job board. Use the search bar below to find your perfect match.

United States
For Employees

Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.

Search Job Openings

Search thousands of open positions to find your next opportunity.

For Employers

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.

FAQ about Customer Retention Representative I

1. Where can a Customer Retention Representative I earn the most?

A Customer Retention Representative I's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Retention Representative I earns the most in San Jose, CA, where the annual salary of a Customer Retention Representative I is $46,571.

2. What is the highest pay for Customer Retention Representative I?

The highest pay for Customer Retention Representative I is $43,128.

3. What is the lowest pay for Customer Retention Representative I?

The lowest pay for Customer Retention Representative I is $32,907.

4. What are the responsibilities of Customer Retention Representative I?

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. May require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst