Salary AI Book a Demo
upper level job

Customer Service/Retention Representative, Entry Salary in the United States

How much does a Customer Service/Retention Representative, Entry make in the United States?

As of September 01, 2026, the average salary for a Customer Service/Retention Representative, Entry in the United States is $36,930 per year, which breaks down to an hourly rate of $18.

However, a Customer Service/Retention Representative, Entry's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $43,139
  • Majority Range (25th-75th percentile): $34,830 to $40,180
  • Entry-Level (10th percentile): $32,918
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Customer Service/Retention Representative, Entry Salaries

A Customer Service/Retention Representative, Entry's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Service/Retention Representative, Entry Salaries?

Experience is a primary driver of a Customer Service/Retention Representative, Entry's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service/Retention Representative, Entry (0-1 years): $36,927
  • At Risk Customer Support Representative II (1-3 years): $41,767
  • At Risk Customer Support Representative III (3-5 years): $48,449
  • At Risk Customer Support Supervisor (5+ years): $64,568
  • At Risk Customer Support Manager (5+ years): $92,211
Job Role Years of Experience Average Salary
Customer Service/Retention Representative, Entry0-1 years$36,927
At Risk Customer Support Representative II1-3 years$41,767
At Risk Customer Support Representative III3-5 years$48,449
At Risk Customer Support Supervisor5+ years$64,568
At Risk Customer Support Manager5+ years$92,211
View as Graph

How Do Customer Service/Retention Representative, Entry Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service/Retention Representative, Entries. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $40,890.
  • California: $40,740.
  • Massachusetts: $40,190.

Top Paying Cities for Customer Service/Retention Representative, Entries

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $46,580
  • San Francisco: $46,070
  • Oakland: $45,100

What Skills Can Increase a Customer Service/Retention Representative, Entry's Salary?

Demanded Skills for the Role:

  • Team Management (Mentioned in 17.1% Job Postings): The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
  • Prospecting (Mentioned in 1.13% Job Postings): Prospecting is the first stage of the geological analysis (second – exploration) of a territory. It is the physical search for minerals, fossils, precious metals or mineral specimens, and is also known as fossicking. Prospecting is a small-scale form of mineral exploration which is an organised, large scale effort undertaken by commercial mineral companies to find commercially viable ore deposits. Prospecting is physical labour, involving traversing (traditionally on foot or on horseback), panning, sifting and outcrop investigation, looking for signs of mineralisation. In some areas a prospector must also make claims, meaning they must erect posts with the appropriate placards on all four corners of a desired land they wish to prospect and register this claim before they may take samples. In other areas publicly held lands are open to prospecting without staking a mining claim.
  • Banking Products (Mentioned in 0.56% Job Postings): Banking Products is the provision of services by a bank to the general public rather than to companies or other banks. Banking proucts is different from wholesale banking in this manner.
Skills Demand Percentage
Team Management 17.1%
Prospecting 1.13%
Banking Products 0.56%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Service/Retention Representative, Entry's salary.

  • Client Interaction: Can increase your salary by up to 92%.
  • Sales Process: Can increase your salary by up to 50%.
  • Prospecting: Can increase your salary by up to 49%.
Skill Salary Salary % Increase
Client Interaction $70,906
92%
Sales Process $55,395
50%
Prospecting $55,026
49%
Get Latest Data

Customer Service/Retention Representative, Entry Salary by Company Size: Startups vs. Enterprise

Customer Service/Retention Representative, Entry salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $41,271. While startup companies pay approximate $34,911.

Customer Service/Retention Representative, Entry Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $34,911
Growth Stage 51~500 $36,922
Established 501~5000 $39,852
Enterprise 5000+ $41,271

Customer Service/Retention Representative, Entry Salary by Industry: Top Paying Sectors

For Customer Service/Retention Representative, Entry roles, the industry you choose can affect earning potential by as much as 35% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Construction sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Service/Retention Representative, Entry positions in Telecom or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service/Retention Representative, Entry as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service/Retention Representative, Entry

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Biotechnology$44,316$21.020%
Construction$40,623$20.010%
Insurance$40,623$20.010%
Software & Networking$40,623$20.010%
Transportation$40,623$20.010%

Customer Service/Retention Representative, Entry Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service/Retention Representative, Entry's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$34,830
Average $36,930/year
$40,180
$2,903
Average $3,078/month
$3,348
$670
Average $710/week
$773
$17
Average $18/hour
$19
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $40,180 $3,348 $773 $19
Average $36,930 $3,078 $710 $18
25th Percentile $34,830 $2,903 $670 $17

Customer Service/Retention Representative, Entry Salary Growth & Career Path

Customer Service/Retention Representative, Entry

Next Role

Advancement

Promotions are the fastest way to increase your earnings. As a Customer Service/Retention Representative, Entry, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Next Step Role Estimate Salary Projected Raise
At Risk Customer Support Representative II $41,800 13%
Customer Service Escalation Specialist $53,600 45%

Most common benefits for Customer Service/Retention Representative, Entry

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Customer Service/Retention Representative, Entry

Here are companies hiring for Customer Service/Retention Representative, Entry and their salaries, click below for more details.

Find Your Next Customer Service/Retention Representative, Entry Job

Ready to take the next step in your career? Browse thousands of current Customer Service/Retention Representative, Entry job openings on our job board. Use the search bar below to find your perfect match.

For Employees

Analyze the market and your qualifications to negotiate your salary with confidence.

Get a Salary Increase

Search thousands of open positions to find your next opportunity.

Search Job Openings

For Employers

Individualize employee pay based on unique job requirements and personal qualifications.

Adjust Employee Salary

Get the latest market price for benchmark jobs and jobs in your industry.

Price My Industry Jobs

FAQ about Customer Service/Retention Representative, Entry

1. What industry pays the highest salary for Customer Service/Retention Representative, Entry?

The Biotechnology industry offers the highest average compensation for Customer Service/Retention Representative, Entry roles, with salaries approximately 20% above the market median.

2. What is a retention salary increase?

A retention salary increase refers to a bonus or pay raise offered to employees to encourage them to remain with the company. For a Customer Service/Retention Representative, this could range from approximately $3,368 to $10,800, based on their base salary of $33,680 to $43,200. Such incentives help reduce turnover and retain valuable talent.

3. How does customer retention work?

Customer retention is the process of keeping customers engaged and encouraging them to make repeat purchases, thereby reducing the likelihood of them switching to competitors. It reflects the effectiveness of your product and service quality in satisfying existing customers. For roles like Customer Service/Retention Representative, salaries range from $33,680 to $43,200, with a midpoint of $37,710.

4. What is the highest paid customer service job?

The highest paid customer service job typically includes roles like Client Services Manager and Technical Support Representative, with salaries reaching up to $57,335 per annum. In contrast, an Entry-level Customer Service/Retention Representative earns between $33,680 and $43,200, with a median salary of $37,710.

5. How much are customer service representatives paid?

Customer Service/Retention Representatives typically earn between $33,680 and $43,200 annually, with a median salary of $37,710. Salaries can vary significantly by location, with states like California and New York offering higher wages, averaging around $49,950 and $50,100 respectively.

6. How much do customer service reps make in the USA?

The salary for a Customer Service/Retention Representative in the USA ranges from $33,680 to $43,200, with a midpoint of $37,710. This reflects the base salary without additional compensation, which may vary based on experience and location.

7. Is customer service representative a good career?

Customer Service Representatives can be a rewarding career choice, ranking #24 in Best Business Jobs. With a salary range from $33,680 to $43,200, this role offers competitive pay for entry-level positions. The job provides opportunities for growth and skill development, making it a viable option for those seeking stability and advancement in the business sector.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst