As of February 01, 2025, the average annual salary for a Customer Retention Representative I in Springfield, MA is $39,420. Salary.com reports that pay typically ranges from $35,212 to $45,163, with most professionals earning between $31,381 and $50,392.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $43,301 | $3,608 | $833 | $21 |
| Average | $37,794 | $3,150 | $727 | $18 |
| 25th Percentile | $33,760 | $2,813 | $649 | $16 |
An entry-level Customer Retention Representative I with under 1 year experience makes about $38,715. With less than 2 years of experience, a mid-level Customer Retention Representative I makes around $39,195. After 2-4 years, the Customer Retention Representative I pay rises to about $40,468. Those senior Customer Retention Representative I with 5-8 years of experience earn roughly $40,723, and those Customer Retention Representative I having 8 years or more experience are expected to earn about $40,892 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Retention Representative I | $38,715 |
| Intermediate Level Customer Retention Representative I | $39,195 |
| Senior Level Customer Retention Representative I | $40,468 |
| Specialist Level Customer Retention Representative I | $40,723 |
| Expert Level Customer Retention Representative I | $40,892 |
| Entry Level | 2% |
| Mid Level | 4% |
| Senior Level | 7% |
| Top Level | 8% |
| Experienced | 8% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Team Management: The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
Prospecting: Prospecting is the first stage of the geological analysis (second – exploration) of a territory. It is the physical search for minerals, fossils, precious metals or mineral specimens, and is also known as fossicking. Prospecting is a small-scale form of mineral exploration which is an organised, large scale effort undertaken by commercial mineral companies to find commercially viable ore deposits. Prospecting is physical labour, involving traversing (traditionally on foot or on horseback), panning, sifting and outcrop investigation, looking for signs of mineralisation. In some areas a prospector must also make claims, meaning they must erect posts with the appropriate placards on all four corners of a desired land they wish to prospect and register this claim before they may take samples. In other areas publicly held lands are open to prospecting without staking a mining claim.
Sales Process: Designing and implementing repeatable steps that a salesperson takes to move a prospect from an early-stage lead to a closed customer.
| Skill | Salary | Demand |
|---|---|---|
|
Client Interaction
|
$75,685 |
92%
|
|
Sales Process
|
$59,129 |
50%
|
|
Prospecting
|
$58,735 |
49%
|
|
Microsoft Windows
|
$53,611 |
36%
|
|
Housekeeping
|
$48,880 |
24%
|
|
Collaboration
|
$48,092 |
22%
|
