How much does a Customer Service Team Leader make in Pomeroy, IA? The average Customer Service Team Leader salary in Pomeroy, IA is $58,563 as of August 27, 2024, but the range typically falls between $51,835 and $66,375. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Team Leader Salary | $45,710 | Pomeroy,IA | August 27, 2024 |
25th Percentile Customer Service Team Leader Salary | $51,835 | Pomeroy,IA | August 27, 2024 |
50th Percentile Customer Service Team Leader Salary | $58,563 | Pomeroy,IA | August 27, 2024 |
75th Percentile Customer Service Team Leader Salary | $66,375 | Pomeroy,IA | August 27, 2024 |
90th Percentile Customer Service Team Leader Salary | $73,488 | Pomeroy,IA | August 27, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.
Skill | Salary | Demand |
---|---|---|
Teamwork
|
$67,347 |
15%
|
Coaching
|
$66,762 |
14%
|
Planning
|
$66,762 |
14%
|
Microsoft Office
|
$66,762 |
14%
|
Written Communication
|
$66,176 |
13%
|
Attention to Detail
|
$64,419 |
10%
|
What Should I Pay?
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Service Team Leader, the upper level is Customer Service Supervisor and then progresses to Customer Service Manager.
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Customer Service Team Leader salary varies from city to city. Compared with national average salary of Customer Service Team Leader, the highest Customer Service Team Leader salary is in San Francisco, CA, where the Customer Service Team Leader salary is 25.0% above. The lowest Customer Service Team Leader salary is in Miami, FL, where the Customer Service Team Leader salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Customer Service Team Leader salary of your education level.
Customer Service Team Leader salary varies from country to country. There are several factors that mainly impact the Customer Service Team Leader salary, including cost of living, economic conditions, market rates and legal differences. Click below to Customer Service Team Leader salary of the other country.
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About Pomeroy, Iowa Pomeroy is a city in Calhoun County, Iowa, United States. The population was 662 at the 2010 census. Pomeroy is located at 42°32′54″N 94°41′1″W / 42....More
Pomeroy, Iowa area prices were up 0.8% from a year ago View the Cost of Living in Pomeroy, Iowa
Customer Service Team Leader Salary in popular cities: Des Moines, Cedar Rapids, Davenport
Skills associated with Customer Service Team Leader: Inquiry Research/Response, Service Desk Management, Customer Interaction, Service Level Management ...More
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