As of March 01, 2025, the average annual salary for an Enrollment & Billing Representative II in Chicopee, MA is $45,069. Salary.com reports that pay typically ranges from $41,653 to $50,554, with most professionals earning between $38,543 and $55,547.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $48,469 | $4,039 | $932 | $23 |
| Average | $43,211 | $3,601 | $831 | $21 |
| 25th Percentile | $39,936 | $3,328 | $768 | $19 |
An entry-level Enrollment & Billing Representative II with under 1 year experience makes about $43,456. With less than 2 years of experience, a mid-level Enrollment & Billing Representative II makes around $43,557. After 2-4 years, the Enrollment & Billing Representative II pay rises to about $44,969. Those senior Enrollment & Billing Representative II with 5-8 years of experience earn roughly $47,236, and those Enrollment & Billing Representative II having 8 years or more experience are expected to earn about $47,398 on average.
| Levels | Salary |
|---|---|
| Entry Level Enrollment & Billing Representative II | $43,456 |
| Intermediate Level Enrollment & Billing Representative II | $43,557 |
| Senior Level Enrollment & Billing Representative II | $44,969 |
| Specialist Level Enrollment & Billing Representative II | $47,236 |
| Expert Level Enrollment & Billing Representative II | $47,398 |
| Entry Level | 1% |
| Mid Level | 1% |
| Senior Level | 4% |
| Top Level | 9% |
| Experienced | 10% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Health Insurance: Health insurance is a type of insurance coverage that pays for health and medical expenses. Health insurance covers some or all of the costs of routine care, emergency care, and treatment for chronic illnesses.
Financial Reporting: Reporting all activities and transactions to track and assess the financial health of the business.
| Skill | Salary | Demand |
|---|---|---|
|
Analysis
|
$54,083 |
20%
|
|
Digital Literacy
|
$52,280 |
16%
|
|
Analytical Skills
|
$50,928 |
13%
|
|
Critical Thinking
|
$50,477 |
12%
|
|
Planning
|
$50,477 |
12%
|
|
Communication Skills
|
$50,027 |
11%
|
