Acts as subject matter expert for changes/updates in Fraud Prevention Tools.
July 22, 2019
Provides immediate feedback to staff and recommends improved actions to address any implementation issues and client concerns.
July 29, 2019
Acts as department liaison between, Network Implementations for new client projects process, call center for issues related to Fraud Prevention inquiries, CBEs and CSEs for issues with current and potential clients using our Fraud Monitoring services, Chargebacks (DRC) and Operations Team with issues related to chargebacks and adjustments, and Client Care for issues related to Fraud Monitoring services and related notices.
August 21, 2019