As of March 01, 2025, the average annual salary for a Help Desk Support Specialist II in Franklin, TN is $55,713. Salary.com reports that pay typically ranges from $50,373 to $62,144, with most professionals earning between $45,511 and $67,999.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $66,181 | $5,515 | $1,273 | $32 |
| Average | $59,332 | $4,944 | $1,141 | $29 |
| 25th Percentile | $53,645 | $4,470 | $1,032 | $26 |
An entry-level Help Desk Support Specialist II with under 1 year experience makes about $54,185. With less than 2 years of experience, a mid-level Help Desk Support Specialist II makes around $55,339. After 2-4 years, the Help Desk Support Specialist II pay rises to about $58,035. Those senior Help Desk Support Specialist II with 5-8 years of experience earn roughly $58,324, and those Help Desk Support Specialist II having 8 years or more experience are expected to earn about $58,517 on average.
| Levels | Salary |
|---|---|
| Entry Level Help Desk Support Specialist II | $54,185 |
| Intermediate Level Help Desk Support Specialist II | $55,339 |
| Senior Level Help Desk Support Specialist II | $58,035 |
| Specialist Level Help Desk Support Specialist II | $58,324 |
| Expert Level Help Desk Support Specialist II | $58,517 |
| Entry Level | 9% |
| Mid Level | 7% |
| Senior Level | 2% |
| Top Level | 2% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Computer Hardware: Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
| Skill | Salary | Demand |
|---|---|---|
|
Insight
|
$60,170 |
8%
|
|
Leadership
|
$58,499 |
5%
|
|
Collaboration
|
$57,942 |
4%
|
|
Presentation
|
$57,942 |
4%
|
|
Flexibility
|
$57,385 |
3%
|
|
Analysis
|
$57,385 |
3%
|
