Member Services Supervisor Salary in District of Columbia

How much does a Member Services Supervisor make in District of Columbia? The average Member Services Supervisor salary in District of Columbia is $65,143 as of January 20, 2020, but the range typically falls between $59,140 and $72,860. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $59,140 10% $53,675 90% $79,886 75% $72,860 $65,143 50%(Median)
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Job Description

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $64,815 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $64,815 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $64,815 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $64,815 Date Updated January 20, 2020
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